Days Inn Complaint - Don't Stay at Days Inns - Bad Hotel Stay
Bad Hotel Stay - Complaint
ST. LOUIS, MISSOURI -- We stayed at Days Inn St. Louis on Lindbergh; a nightmare of errors. We got a key to a room that was already occupied. New room wasn't cleaned we had to request it. We were assigned a room next to the fitness center (open 24-hrs day & noisy), pool was much too cold to swim. Was promised heat would be turned up in pool on Friday. Four days later it was still too cold to swim. Room flooded with overflowing toilet. They put mattress pads on the floor so we wouldn't have to walk on soggy wet carpet. It was very difficult for us to move a wheelchair over piles of mattress pads. Upon checkout I started to explain (again) the difficulties we had, but I was told we would get no further discount because we already had a senior discount.
This is how they treat seniors? No response to my letter from corporate. After three complaints I got a $20 off voucher for another Days Inn stay. HA - NO WAY! I would not trust ANY Days Inn again.