Budget Rent-A-Car Complaint - Budget Car Rental in Mexico
I rented a Budget Rent-a-Car in Cabo San Lucas Mexico. They honored the internet price I was quoted but was told at the time I rented that there was an additional $17.95 per cay MANDATORY insurance charge and pointed to the sign behind the counter that indicated that yes, indeed, this was "Mandatory". My; first issue is if there is an mandatory charge associated with the rental that should be disclosed on the web-site and included in the price of the car.
But now we return the car a week later and they inspect the car and find a minuscule scratch on the corner of the painted bumper. It was so small that it was probably there when we inspected the car at the time we rented it. It was too small for me to have even noted. But they have their "estimator" come and estimate that that is a $150 scratch. No problem, because I have the "mandatory" insurance, right? WRONG! Apparently the "mandatory" insurance had a deductible. So, I pay $17.95 a day for eight days PLUS $150 for damage that I did not do to the car for a total of $293.60 EXTRA.
The guys behind the counter refused to drive us to the airport terminal until we paid these disputed charges - they really had us and they knew it.
Two letters to a Customer Care Representative (including a copy to her boss with the second letter) accomplished nothing. She just referred me to the manager in Mexico who was responsible for this whole fiasco.
I have spent a lot of $$$ at Budget and their sister company, Avis. But cheat me once, shame on you, cheat me twice - NO WAY JOSE!
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