Ashley Furniture Compliment - Great Experience with Ashley Furniture Altoona, PA
ALTOONA, PENNSYLVANIA -- I read many of these reviews before purchasing from Ashley. I'll admit I was very nervous when we ordered a living room set and bedroom set from our local Ashley furniture store in Altoona, PA.
I am very pleasantly surprised at the service and quality we received. At the store, the salesperson was very personable and professional. The customer service group over the telephone was good - they didn't always have an immediate answer for us and were sometimes confused about the questions we asked, but in all fairness,they were very friendly and got us answers.
Delivery was prompt and the delivery guys were excellent. They were friendly and made sure everything was in place. Our experience was A+!
As a note, I did a little research into why there were so many complaints with Ashley. As it turns out, Ashley has become one of the largest retailers of furniture in the U.S. by franchising its name and products. What happens is that anybody with the money can purchase the franchise rights to sell Ashley furniture. As in any business there are good and bad businesspeople. As I researched the store in Altoona, PA I found out it was franchised by a very reputable furniture company from Pittsburgh PA. I'm now not so surprised at the positive experience since I now know that the Altoona Ashley Furniture is independently owned and operated by a reputable company.
My advice to anybody looking to purchase from their local Ashley home store is to check the Better Business Bureau website. Some Ashley furniture stores ARE members of the BBB (as was the one from Altoona) and others are NOT. Just out of curiosity, I checked some of the stores that have a lot of complaints on this site, and they were not members of the BBB and had many complaints filed with the BBB. So a little homework on our part as consumers can go a long way.