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Worst customer service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHEONIX, NEVADA -- I recommend NOTHING about using Expedia. We booked an entire baseball team and their families (10 families) to a resort in Panama City Beach, Florida. For most, they didn't have many problems. One family arrived and the room wasn't clean nor were the beds made but that isn't Expedia's fault. However, 2 families had bugs in their room, it looked like a crime was committed in the carpet in their rooms. Again, that's not Expedia's fault. The two families went to the front desk and the people at the resort were apologizing and trying to find rooms at the same resort or a sister resort but they had none. This is where it comes to Expedia. We notified them of the problem and that they had no more rooms to move us too. After a 4 hour continuous phone call (yes that's actual time that showed up on the iPhone counter) and being transferred to I don't know how many people we still had no answer. We had 4 adults, 2 13 year olds and an 11 year old that were sitting outside in their cars while on hold and no place to go. Finally after WE found a resort that had a room and we told the lady from Expedia which resort could accommodate us, she told us that we had to pay her the for the room BEFORE she could book it. We had already paid for the room with bugs but we still had to pay for this one BEFORE she would even call them! It's 9pm and we are sitting in a car with no place to go so of course we gave her the credit card number and after she screwed that up a couple times, we finally had a room FOR THE NEXT NIGHT!!! We told her we still needed a room for the current night. She again put us on hold and came back and said she could get us one smoking room with a king bed...for 7 people. I told her that we would find our own rooms (as if we hadn't done all the work already) for that night. We found two rooms at another hotel and reserved it and started the drive over to the hotel and the lady from Expedia (yes we were still on hold with her) came back on and told us she had the reservations for the next night and NOW she had already booked us two rooms with 2 queen beds as the same resort we would be staying in for the next week. I told her that since she had told us she could only get us one room AND that I told her earlier that we would find our own room, we wouldn't be needing the two rooms for that night. The Expedia lady started crying, and put me on hold AGAIN. I remained calm and checked us into the hotel where my 13 year old could get a shower, eat and go to bed (in the 3rd hotel we had paid for). The Expedia lady comes back on the phone and tells me that Expedia will have to "eat" the cost of the rooms she reserved for that night since "I wouldn't live up to my word"! WHAT? Was she serious??? At this time we had a hotel and I hung up and we slept. The next day we went to check-in at the new hotel. The reservations were there, kind of. They had us down for only needing one room but the hotel staff quickly fixed that. All is good now, right? WRONG!!! The hotel asked us for payment! We have paid Expedia for the original resort, we paid them for the second resort, we paid for our own room for one night and now the new resort wanted payment? Come to find out, the Expedia lady called the hotel herself (didn't go through Expedia's reservation department) but didn't give them payment for anything EXCEPT the two rooms she reserved after we had already told her we found our own place. So...another call to Expedia from the hotel lobby. The hotel manager was FANTASTIC. If it wasn't for him, I'm sure we'd have been sleeping with friends for a week. The ONLY way we could get payment for the rooms from Expedia was that the hotel records all incoming calls. The hotel staff found the 2 calls from the Expedia lady (each one was over 30 minutes long). They finally found the part where she gave the "virtual credit card" number. He then used that card number to get payment. He told us that this is normal for Expedia. They don't expect people to stay on the phone for that long (for us we were on the phone for 4.5 hours the first day and 1 hour and 56 minutes the second day). Finally after he got authorization for the rooms, I hung up so who knows how long I'd have been on the phone. Expedia finally did call back and we asked them about refunding the money for the first night (the room with the bugs) and he said he'd have to wait until Monday to see if they could refund it. Guess what, it's Sunday now. Almost a week later and no call about any of this. This company has operators all over the world. They put you on hold, switch you to as many people as they can only to get you to hang up. I can assure you that I will NEVER use Expedia again nor will the other members of my family or the other families on our ball team (and we travel a lot for tournaments). This was over 6 hours of time of our vacation with us, and our children worried that we may not find a place to stay. We wasn't able to stay with the rest of the team, which we realize that Expedia isn't responsible for the cleanliness of the properties but they are the money people! Trust me, our money will go to a much better place than Expedia on future trips.

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Horrible Experience and Customer Service!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN PEDRO, CALIFORNIA -- If zero stars was an option that's what I would have chose instead. I booked a trip 6 months in advance to Puerto Vallarta with my fiance… airfare, hotel and activities for ~$5000 USD. They were supposed to have a penthouse with private Jacuzzi, snorkeling trip on secluded beach with reef and a zip line tour.

First problem with them is they never allowed us to choose our seats on the plane, and sat us very far apart. The airline said to take it up with Expedia they just did what they were told (annoyed not ruined yet). Second problem, they gave us a Jacuzzi suite instead of penthouse and when I looked online again at the hotel from Expedia's website they changed all the names and categories of the rooms and the hotel blamed it on Expedia (a little more annoyed, not yet ruined).

Third problem, I followed all directions on Expedia's site and paperwork to take boat to secluded beach. We were already checked in and arrived 30 min early just like we were informed to and the boat was already a couple hundred yards down the channel and was not going to come back (aggravated).

Fourth Problem, showed up for our Zipline adventure and found out they didn't run that tour that day even though it was already booked for that day and I was already checked in according to Expedia (very aggravated, trip almost completely ruined).

Fifth Problem was the hotels, our Jacuzzi overflowed and flooded our room and the hotel didn't do anything to remedy the situation, even knowing that my fiance slipped on the water above mirror finish granite floors. (MAD! Ruined!)

Sixth problem again on the flight home Expedia put us on two different areas of the plane despite booking months in advance (ANGRY, that despite our best efforts to continually make the best of this trip all our plans were ruined by a company that could care less… they got their money!!!). After we got back I spent about twelve hours on the phone with them talking to supervisors managers and their corporate office, all I got for all my wasted efforts was a $200 credit for use at a hotel (still mad, but at least I got $200 back lol).

I booked a trip using this credit, then found out my father passed away and had to cancel this trip to go to the funeral out of state during the same time period, and was told I would get the $200 credit refunded to my account. While booking the funeral arrangements I realized I never got the credit refunded back to my account.

When I called to complete the booking using the missing credit, I was very rudely told that they do not refund credits and since I cancelled the reservation with it that it's gone now. I asked to speak to another supervisor and after being on hold for an hour and twenty minutes I was hung up on. I HAVE HAD IT WITH THIS COMPANY!!! I will never use again and will avidly go out of my way to tarnish their name and reputation because in my eyes they have neither.

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Worst Customer Service in History
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AMITYVILLE, NEW YORK -- This will be somewhat long but if anyone reading this is going to use it to base their decision to book with Expedia please be patient. The first thing I want to say is that I'm someone who travels a fair amount of time. I consider that taking at least 3 trips a year through flight to both domestic and international locations. I've been doing this since 2010. I have booked all of my flights through Expedia. The reason for this is because I find their website to be very easy to navigate and great prices.

I have to commend them on having an amazing website with a very easy interface. One would think that with such a great website that their human interaction is just as good. I want to say this without any exaggeration at all, as I know many people exaggerate when writing reviews. Expedia has THE WORST customer service out of any company I have ever dealt with. That of course is a personal opinion but let me give some personal background.

I've work in customer service for several years and as a professional, trained, created, and ran an entire customer service department for a call center on two different fronts. Both internally as well as outsourced. I felt I did that with at an extremely high level so when I deal with other customer service departments for other businesses I give them the benefit of the doubt and try to make their jobs as easy as possible since I know the ins and outs of the business.

The sad thing is with Expedia, I truly believe that 90% of the agents are either incompetent, which I know can be awfully mean to say, or they have 5 minutes of training and then are expected to handle live customers. I've had 3 absolutely awful experiences where on the 3rd I had a friend of mine on 3-way just to witness how bad they are so we could laugh after. The #1 question anyone could ask is "If they're that bad why continue to book through them?" Fair question so here are the answers.

I don't need to rely on their customer service to complete my bookings. If I've taken 20 trips I've probably spoken to their customer service 4 times. As I mentioned before the website and prices are excellent. I'm a huge fan of rewards points and I earned several through my years of booking with them. After this last interaction I'm going to redeem my rewards points and never booking with them again. So let's get to it.

I'm going to Israel for Good Friday to have an amazing religious experience. In doing that, I wanted to book a tour that takes me through Jerusalem and Bethlehem. There are several that Expedia offers and the one in particular I wanted to book says it's going to one of the sites I really want to go to, the Wailing Wall. The thing is, the main description says that's one of the sites you get to go to but in the detailed description it says you only see it from a distance. So my one and only question for Expedia is do I actually get to go to the Wailing Wall or do I see it from a distance.

I call Expedia and it literally takes about 3 minutes to speak to someone. I tell them the tour I want and then my question. The person I speak with tells me that they need to transfer me to customer service. OK fine. I'm then transferred and have to wait 20 minutes to speak to someone. Finally I get someone. She says her name and asks me for my name and how she can help me. I tell her and then out comes the question.

Me: I'm trying to book a tour and had a question about it. It's the Full Day Tour to Jerusalem and Bethlehem. It says in the description that I go to the Wailing Wall but it also says I just view it from a distance.
Representative: Is this the Rome tour?
Me: No. I said Jerusalem and Bethlehem. This is a tour in Israel. It's called the Full Day Tour to Jerusalem and Bethlehem.

I hear her typing and then reading very silently. This let's me know she's simply looking at the website. She has the same exact access I have. I could literally help her with her next customer if they had a question the same way she's helping me. I'm on hold for about 3 minutes.

Representative: OK Sir, is this the Full Day Rome tour with entrance to the Coliseum??
Me: ....... Ma'am. Can you please get me someone who can help me. I've been on the phone for 40 minutes. Maybe it's just been 13 with you but it's been a total of 40.

I got off the phone with a slight headache.

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Neglect to Provide the Proper Accommodations promised
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

My husband booked an All-Inclusive trip to Mexico through the Expedia website for three couples, including us. He looked after the booking for all of us. At the time of the booking, the price was approximately $1,200 pp for double occupancy. We went ahead and made the booking at that rate. Soon after he made the booking, he received confirmation but noticed that it did not seem like we had three rooms.

He called Expedia immediately and inquired, explaining that there were 6 adults, and we required 3 rooms. The agent also did not think that the booking sounded correct, as it looked like we would only be getting one room. Because he was not sure, he called the hotel to get an understanding of the booking. He must have misunderstood whomever he spoke with at the hotel, as he told us that we were set for all the rooms, and that all the booking meant, was that all of our rooms would be connected.

When we arrived at the hotel, it turned out that only two rooms were booked. Somehow, our group of three couples (six adults) were assigned two rooms (three people per room).

When we explained the obvious problem to the desk clerk at the hotel, she said that she could not do anything to help, suggested we contact Expedia, which we did while we were there, however, they were unhelpful, telling us that is what we booked. My brother and his wife were offered a room (luckily) but they needed to pay approximately $860 US for the week; which they did because they obviously had no other option, also, we had no doubt we would be be reimbursed for Expedia's obvious error.

When we came home, my husband again called Expedia to explain their negligence, they claimed to “investigate”, and in doing so, told us that the original booking, by computer, was done by us clicking on adjoining rooms. We did agree that we must have originally done that in error (though we did not know this until then, as we were not told of our error when we called in the 1st place). However, we also explained we did call to rectify that error shortly after the booking. That we were given assurance when we spoke with the agent, that the booking was what we wanted. If he had told us we only have 2 rooms, be would have gladly cancelled, and rebooked (same price by the way). It was $1200 per person, whether we had booked 2 rooms for 6 of us, or 3 rooms for 6 of us, it would have been the same price, why would we book 3 adults in two rooms? If there was a discount for sharing a room between 3 people, it may have made some sense, but that was not the case. Also, a 4th couple came with us, booking on their own, and paid a slightly smaller fee (as fees changed), nevertheless, if we had booked the 8 of us at the time, this would never have been an issue, as all the couples would have been given their own rooms to begin with. So of course, we would book 3 rooms. Just common sense, but Expedia clearly does not possess that.

My husband has explained the issue to Expedia many times. My brother has written to them on numerous occasions, and unfortunately, this surprisingly did not result in the reimbursement we expected. It's just so obvious they are in the wrong. Their tactics are to ignore our calls and e-mails, and on the rare occasion they had respond, they respond with answer's making it clear to me that they either did not even bother to read our complaint in the 1st place, or are ignoring responding to those legitimate complaints. We are not asking for anything more than what we are entitled to, the reimbursement of the extra $860 US that we were forced to pay because of Expedia's lack of competence. DO NOT BOOK THROUGH EXPEDIA.

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Customer Dis-Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Called to cancel a flight reservation I had previously made, the change was due to an impending snow storm, and we needed to get our new seats together. When I called their customer service line, I was eventually (after two minutes of failing to navigate the voice prompts to go straight to a customer service agent) connected to an agent (Alex) in the Philippines who seemed to take an extra-ordinary amount of time (as though it were part of their script) to look up the JetBlue policy on change/cancellation. It actually took him more than 5 minutes to look this up, which should have been available in seconds. I prompted him several times during that 5 minutes, and he kept telling me he was still looking it up.

Once he did, he informed me that they only offered an Expedia credit, that it had to be used within 1 year and that it had to be used with the same airline and for the same person (I purchased the ticked with a credit card for another person). While I still asked him to cancel the flight, I asked to speak to a supervisor about how the credit after the change fee was issued. He refused to cancel the flight, and told me that I would have to wait another 15-20 minutes to speak to a supervisor to cancel, and that I had to be on hold all that time to be connected, that he couldn't stay on the line with me, to make sure I didn't get disconnected in the interim.

At this point, I had already been on the phone with Expedia for almost 20 minutes, and waiting another 20-30 minutes (the usual 1.5x multiplier when customer service agents tell you anticipated hold times for a supervisor) just to cancel a flight I had paid for was frustrating, and I told him he wasn't managing my expectations well. He eventually did connect me to Ed, his supervisor in the Philippines, who took another 5-10 minutes trying to explain the inflexibility in the cancellation rules, when I kept interrupting him to stop telling me the rules, to please cancel first, and then he can explain the rules. Finally, at the 32 minute mark, he agreed to do so, but it took him another 2 minutes to do so.

I'm a long time Expedia user, I was one of the early adopters of their platform. I will NEVER use them again. They need to empower their customer service agents to solve problems, not delay the conversation hoping the customer will go away (happy or not) so they can keep their money. They also need to empower their supervisors to do the same, instead of dragging out the conversations to make people hang up in frustration.

DON'T USE EXPEDIA!!! They will NOT support you, and even though I purchased travel insurance and was changing my flight because of an impending snow storm in the Northeast US, they wasted half an hour of vacation I will never get back, as well as guaranteeing that I will never use them again. I would give the 0 stars if I could.

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Never use Expedia! Book directly with airlines
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MEXICO -- Never ever ever use EXPEDIA MEXICO or USA, you may think that you are getting a great deal or saving time etc, but trust me in the end you are NOT!

If you book airline tickets directly with the airlines you are given way more rights, have much more control of your booking than with EXPEDIA! Once Expedia has your booking you are not allowed to change, cancel any more of your booking, whereas, with the airlines directly not only can you maybe hold the booking for 24 hrs but you can change or cancel as well.

Two days ago, by a misunderstanding we accidentally booked flights on EXPEDIA with American Airlines and booked in January but thought it was December, 10 hours after booking we realized our mistake and called American Airlines to find out their policies for this and see if we can not change it. They said had we booked through them directly online then YES we could at no costs, but since we stupidly used EXPEDIA MEXICO we had to go through them but could not see a problem with this. Expedia USA will change or cancel in a 24 hour period, and said that EXPEDIA worldwide was the same with the same policies so there should be no problem, and that is what we thought by using Expedia Mexico which we are automatically directed to when we search because we live in Mexico and thought this was best. But NO NO NO they said we can only change or cancel up to 10pm that same day, we were a couple of hours over this but still under the 24 hour period. They would not change or cancel our booking without charges (that obviously they would pocket all money because American Arline's did not charge). It would cost us $700-USD to change to the month earlier on the same dates, and yes there was a small increase in far which would have been ok if that was only the cost, it would cost us $500USD to buy a whole new ticket. Even to cancel EXPEDIA MEXICO was going to charge us to cancel plus then we would be charged more from American Airlines to re-issue the tickets. So no matter what we do we can do nothing simply because we were so stupid as to book with EXPEDIA MEXICO. I called American Airlines and had both EXPEDIA MEXICO on the line at the same time because the operator (Joseph) from EXPEDIA MEXICO wanted to hear for himself the policy of American Airlines, the agent told him we could change and did not understand why EXPEDIA MEXICO was refusing to do this for us, she said to talk to a manager, which he told me he was, and ask for a Sales Support Waiver to make the change, the agent Joseph hung up on both her and me, now you tell me what kind of service is this?

Now we leave the ticket unused and just buy a complete new one with American Airlines directly. What is this for Customer Service? EXPEDIA MEXICO does not care and they wonder why in a couple of years they will be no existent, why use them when you have more benefits booking directly with the airlines and the cost is the same?
AA Record Locator - USDVIS
Expedia Itinerary number - 7306666777265

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Air Ticket Name Changing Nightmare
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK CITY, NEW YORK -- Like most people, I have a middle name that I go by instead of my first name. My Expedia.com profile has my correct travel profile (among others including family members and coworkers). For some reason when I booked my multi-leg trip with multiple airlines, it used my user profile which has my middle name as my first name, and no personal information associated with travel (DOB, address, frequent flier profile, etc.). I fully understand that it is my fault that I did not catch this right before hitting "purchase" as I am used to seeing my middle name. Past the 24 hour post-booking full refund window (which I now have no confidence that they would have even honored in this case), I noticed this error. So I called customer service to have this corrected. "No problem, let me check the airline policy, you may have to pay a $50". OK fine. They come back and said that I had to call the airline carrier, and that they're the ones that can change it. I call the airline carrier, and they tell me "No problem, we can do this with no fee.......oh but wait, since this reservation involves another airline, if we change this, it will corrupt your reservation so we can't, you need Expedia to do this”. The second airline carrier basically stated the same thing when I called them.

2nd call to Expedia; different agent but explained the situation, “Ok, let me speak to my supervisor and call you back”, I gave them my number but they never returned my call.

3rd call to Expedia; yet a different agent who insisted on the same recommendation as the first agent, that I had to call the airline carriers to make the change. I asked if I could simply cancel the reservation and rebook using the credit but with the correct names. They said that the airline carriers would not allow it, even though I explained that the airlines individually agreed to the name change. I asked to speak to a supervisor and was put on hold for more than 30 minutes and simply could not continue waiting that night as it was late.

4th call to Expedia the next day; same response. So I had the idea to call the airline agent and have a 3-way conference call with an Expedia agent. Understandably, after 40+ minutes of Expedia wait music, the airline agent had to leave.

5th call to Expedia, I decided to try the reverse at a later time, I requested that the Expedia agent attempt a 3-way call with the airline carrier. After 20 minutes of airline carrier wait music this time, the Expedia agent told me that he had been talking to the airline “on the side” and a conference call was “not necessary” and that he can go ahead and cancel and rebook under my correct name. Great! He was in the middle of rebooking and the call dropped. But I remembered his name. Eric!

6th call to Expedia, I explained that “Eric” was in the middle of rebooking my flights because [long explanation blahblahblah]… “Ok, let me put you on hold and speak to my supervisor”. Call drops. Mind you, I had to endure average wait times of 20+ minutes at the start of each of these calls.

7th call with Expedia, this time a call back from that previous agent. “We couldn't find this Eric agent, but I see in your record what the problem is and sorry, you have to call TSA to make the change, as much as I want to help you, there's nothing we can do”. TSA?!! At this point I was F#($ing losing it. Again, I asked if I could cancel and transfer the credit, and they said that the credit is directly associated with the specific name on the ticket and is not transferrable, so basically, I could never use it, unless I officially swap my first and middle names, or find someone with my middle name as their first name and my same last name and have them pay me to give him my credit. Ridiculous, but my mind went that far.

I decided to contact the first airline carrier and to have them change the name forfeiting the flights with the second carrier (since they were cheaper, I had planned to rebook and pay that fare again). They ultimately would not, citing again corruptions to my reservation that they would not be willing to be liable for. They told me “you could risk it and just try to board the day of travel”. Unfortunately, my official travel documents do not list my middle name.

In the end after 6+ hours on the phone, completely defeated, I rebooked the flights at full cost forfeiting the entire Expedia reservation and value. Can't Win them all. I am simply flabbergasted that a multibillion dollar company like Expedia has created a massive wall of a system completely devoid of providing simple, logical, and reasonable communications and services to resolve what in my opinon is such a minor customer request but with significant consequences. As a result, I will NEVER use Expedia services again and am making an effort to prevent this experience from happening to other consumers by sharing mine. Thank you for reading.

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Never again!!!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RIVERSIDE, CALIFORNIA -- I could not be more disappointed in Expedia and their booking process, as well as their customer service department and their refund department. I have been a customer of Expedia for at least 10 years now. I have had a fair share of minor booking issues with them, however it never hit me in the pocket, and I overlooked Expedia's shortcomings, due to their convenience and reputation. NEVER AGAIN. I will never, ever use Expedia EVER AGAIN. Not only did the website completely screw up on a hotel reservation of mine, but after hours of utterly frustrating time spent on the phone with their very incompetent (oversees) staff, my issue and more importantly my REFUND was never resolved. Even after I was assured that I would receive a refund, it never came and was eventually denied. Their reasoning??? They stated that I was never promised a refund! Even though they have recorded calls, they LIED to me and stated that the audio recording (of at least 60 mins) did not reflect a promise of refund. A flat-out, blatant lie. What kind of customer service is this?? Not only will I never use this company again, I will make sure that everyone I encounter knows how terrible this company is and I will insist (and better yet, convince) that they never use this company again, either. Plus. I am going to post this review on every single format I can find. Take that!

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Cancellation Insurance.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PALM BEACH, FLORIDA -- Urged by Expedia we purchased insurance In case of emergencies for our airline tickets. Two days before flight had to cancel due to medical reasons. They would not refund our tickets even with the insurance. They were rude and wanted a complete personal medical report from my doctors then wait for a review. We will never use this company again.

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Worst Customer Service I've Ever Had
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BELLEVUE, WASHINGTON -- We planned a vacation using Expedia, for travel to and stay at a resort in Montego Bay, Jamaica, Dec. 18-26 at a cost of $8,898.32. We got to DFW on the 18th and the airplane broke. I called Expedia four times and was on hold at one time for an hour. Expedia refused to help us get to Montego Bay, as promised in our package. On the 18th AA could take us to Miami, Florida but there was no way to get to Jamaica that day. We lost the first night at our resort. We had to return to the ticket AA ourselves to resolve the issue and were offered a ticket for the next day. In the meantime, our luggage could not be located or returned to us. Again, Expedia wouldn't help.

We were forced to stay in a hotel in Dallas ($200) and spend money for food. We also squandered a $50 Admirals Club reservation intended for the long layover in Miami, Florida. The next day AA told us our bags had been at DFW all along and would be delivered to Jamaica that day. They weren't delivered until late the next evening. We lost two days of our beach vacation because we didn't even have a swimsuit -- all we had were the dirty winter clothes we wore from Tulsa on the 18th. We paid a courier $100 to bring the bags to us at our hotel.

We contacted Expedia at the resort to ask for an extension of our trip. We were on hold for hours and paid 833 Jamaican dollars in long distance charges. When we returned home, we were once again stuck at DFW, due to weather. Expedia did not help. We paid $100 to ride with two ladies also stuck at DFW. We paid Expedia for an unused flight to Tulsa. Expedia wrecked our trip. Expedia took payment for 3 days at our resort, $200 for extra hotel fees in Dallas, $100 to get our bags, $150 in food, and $100 for a car ride back to Tulsa, though we paid for a flight. Expedia offered a package and didn't deliver, and we lost 3 days due to its refusal to help us.

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1.1 out of 5, based on 72 ratings and
140 reviews & complaints.
Contact Information:
Expedia
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www.expedia.com
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