Expedia.com Complaint - Delta vs. Frontier vs. Expedia
SALT LAKE CITY, UTAH -- Can you say HEADACHE (Ref # 36662039)!!! In May this year I booked a flight from SLC to Little Rock. My first leg of the trip was on a Delta flight, the leg back was on Frontier. I ended up cancelling the trip and was told that I had a credit now with Frontier for $960.00. After trying to utilize that credit I was absolutely A M A Z E D and how crooked both Expedia and Frontier's policies are.
I was looking at using this credit to book a $340.00 flight to Houston next month, while 99% of my travel is with Delta I was stupid in assuming that the credit policies would be similar. I was told that my ticket was booked on "Frontier Stock". That if I use the $960.00 credit to purchase the $340.00 ticket AND pay a $100.00 re-booking fee that I would lose the difference of $620.00, (a free gift if you will, I wonder if Expedia and Frontier have a secret contract where they get to split up this money they would have stolen from me?). I spend countless hours on the phone with Both airline supervisors, who advised me after reviewing my booking that it was in deed Expedia's fault that I was having to deal with this. That they should have booked on the "Airline stock" that I - 1. booked the first flight threw and... 2. That the more expensive flight, which in this case Delta had 66% of my total amount paid. So I had two reasons to have this placed on Delta's ticket, but somehow, just somehow It was booked on Frontier's ticket a company that was only going to see 260.00 of my money paid.
Now I am stuck, NO one wants to help out. A supervisor from Frontier had a suggestion that I go to the airport, Pay $25.00 for a printed ticket and then to take that printed ticket to Delta to see if they will take over the ticket all together (Obviously this is something that I would like to have happen given Delta's policy doesn't rip me off to the tune of $620.00). Currently my $960.00 is sitting with Frontier and not only do I lose $620.00, but so does Delta if they don't gain control of my ticket.
After being hung up on by a supervisor with Expedia who struggled speaking English, I was absolutely DISGUSTED by their customer service, I have to question why in the hell anyone would utilize this company and its so called service? To think I paid them to be my "Travel Agent". I think the ONLY reason to use Expedia for anything is to just use their website to research other flights to find the cheapest one, to then turn around and book it online with that particular airline! Had Expedia and Frontier actually done what was in my best interest and not theirs, I certainly would not be writing this complaint!!! FYI - Delta's Policies are 1000% better when trying to utilize credit's, transfers, refund's NO QUESTION!! I guess I learned the Hard way with this one, and for those that are going to say I should have read the terms, show me the commission schedule Expedia receives from each individual airline? My money is on Frontier, that they paid just a Tad more to Expedia to get the ticket after all, they stand to walk away with $620.00 for doing absolutely Nothing at all, a pretty good gamble if I don't say so myself. A smart way to steal from innocent people, who trusted Expedia would take care of them!!! Word to the wise DON'T USE EXPEDIA FOR ANYTHING!!!!!!
For all of the Nay sayers before you post anything, I would be happy to accept your $620.00 and will provide you with my name and address so you can send me the certified funds! - A little "pay it forward" if you will!