Buffalo Technologies Complaint - Rebate Ripoff - Rebate on external hard drive

Review by bowserb on 2007-10-02
This company has found a new rebate loophole: "must be postmarked within 14 days of purchase". Even though still within the rebate period, they can avoid payment. And they did.

If a company goes to these underhanded lengths to avoid financial responsibility, how do you suppose they conduct business generally? Low bids only. No QC. Loopholes to avoid warranty.

Buffalo is a paper company. They re-label and repackage others' goods. My external hard drive has not yet failed, but it is less than two months old. I should have bought Seagate, Maxtor, Fuji, or Western Digital--companies whose names are on the line. Next time, I will.
Comments:1 Replies - Latest reply on 2007-10-02
Posted by Anonymous on 2007-10-02:
Thank you for playing the rebate gameā€¦

Breakage refers to any event that prevents a rebate transaction from being completed, for example, denying based on bad verification materials such as receipts or UPC symbols, denying based on improper purchase dates or purchase price, or slippage from checks issued but not cashed.

The industry's open secret is that fully 40% of all rebates never get redeemed because consumers fail to apply for them or their applications are rejected. That translates into more than $2 billion of extra revenue for retailers and their suppliers each year. What rebates do is get consumers to focus on the discounted price of a product, then buy it at full price.

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