4777 HILTON CORPORATE DR. COLUMBUS, OHIO -- GC Services contacted me on my job in an effort to collect a debt. They rudely informed me that they have been calling me for three weeks without success and that i must agree to $248.00 payment or they would garnish my wages of more than $340.00 a month. I informed the young man that it had only been 3 days and i wouldn't be able to afford $340 but I could try to pay $248. After speaking with several rude employees i was finally in touch with the rehabilitation department. I spoke with the supervisor Ms. Grishmore who explained that the check would be sent out on the 30th of each month,with a 10 day grace period. She informed that Ms. Selsa would be handling my acct. after that point. When I spoke with Ms. Selsa I informed her that since this is my first payment that I would need to utilize my grace period and could we not process the check on the 30th. She informed me that the 30th is a Sunday and the payment would not post until @ the 5th.They posted the check on Friday and on Monday my Acct. was overdrawn. I called GC Services to inform them of their error and the rudeness and such disrespect began. Ms. Selsa answered the phone and when I informed her of the situation she was no help , I asked to speak with Ms. Grishmore whom had previously told me she was the supervisor began to tell me that there was nothing they could do about it. I informed her that the payment was sent well before the 30th and now my acct is overdrawn and once the bank pay it will make my acct.over $500 overdrawn.
There's nothing I can do for you. I asked was there anyone else I could speak with. At this time I am crying and frantic because after all my rent check is also involved. A very disrespectful Mr. Short got on the phone and said "hey Trina (as if we are friends") how can i help you. I said hi Short I am Having a issue with my payment posting early causing my acct. to be overdrawn. He told me his name is Mr.Short and I informed him that I prefer MS. gai***. "Well Trina is your name and you are not gonna call my office making demands. Its not our fault you don't have any money, yes your acct. is negative thats not our fault. I asked sir is there anyone else i can speak with, he said no, I'm the only one, and I'll just call your job and tell them to star the garnishment process, and hung up the phone in my face. I understand that that was an attempt to collect a debt, but there still should be some type of customer service.People like Mr.Short think it is okay to treat people disrespectful and rude because the company allows it to happen.
Is there anything that can be done? How do we as consumers make sure people like this is held accountable.