24 Hour Fitness Complaint - Refusal of refund & harassment
HOUSTON, TEXAS -- In June, I put $600 cash down for fitness training. There was a remaining balance of $200, which I agreed could be put upon my credit card. Shortly after that, my trainer took a vacation, and I couldn't train with him for a couple of weeks. When he got back, I thought our training sessions would resume(we had only had 1 or 2). Before I could get another session, he quit working there. I had to take the time and trouble to find a new trainer that I felt was good enough to train me. I found another, and I made arrangements to train with him. I got about 2 sessions out of him before he transferred to another location. Since I didn't have a membership at that location, not to mention that it was quite far away, I had once again lost a trainer. By this time, I was frustrated and just wanted my money back.
In the meantime, I was being harassed by the main office. It seems they had "forgotten" to charge my credit card on the agreed-upon date, so they wanted me to submit another signed authorization. The manager where I had my membership said it should be paid there and not to the main office. After it was taken care of, I thought the harassment would cease, but it did not. Even though the manager at my location told the main office that I was paid in full, they refused to believe it. They have harassed us for 4 months straight. I never finished my fitness training, but a letter to the bbb prompted them to write back (with no phone # listed on their letterhead) saying there are no refunds on fitness training whether you use it or not. They also let me know the $200 "debt" has been put on my credit. I am beyond angry. Any reputable business will give a refund on unused services if the customer isn't happy. I would highly recommend to everybody to stay away from 24 Hour Fitness.