Gateway Complaint - Do Not Buy A Gateway
Last weekend I purchased two Gateway Computers. Since that time I've had to contact technical support and Gateway Corporate Headquarters several times.
The machines I purchased are JUNK. They are less than a week old and already in need of service. I asked Gateway to exchange the computer, but they refuse and actually told me I should have researched the computer and the warranty before I bought it. I cannot agree more. This is my fault for failing to do due diligence as a consumer. Both computers have trouble connecting to the internet, both are slow because they are running Windows Vista OS which requires 1Gig of ram. Gateway only installed 512 MB of ram. This should be illegal. Also, one of the computer's cd/dvd rom drive has never worked. This is after Gateway mailed me a new drive to replace the one the unit came with. Their tech support is laughable. They know nothing and keep you on the phone for hours asking you to do the same steps over and over again, when they clearly are not resolving the problem. All of this on your dime, mind you, because there is no toll free support for non-business customers. Calling corporate is a waste of time. They, shockingly, know or care even less about the customer than the tech support people. Whatever you do not buy a Gateway Computer.
This company does not provide a quality product to the consumer and refuses to take any steps to make the problem right. I've read that they are being assumed by ACER computers at some point. Don't know if it's true or not, but do your homework before you buy.