CarMax Service Centers Complaint - MaxCare Warranty Scam
NASHVILLE, TENNESSEE -- I bought the MaxCare Warranty on my car when I purchased it from CarMax last year. The salesman said it covered everything except for normal wear and tear like wipers, brake pads, alignment, etc.
Recently, my alignment started pulling to the right really bad. I knew I had to pay extra for it, but when I got there, the service guy started looking into other things.
A quick re-alignment turned into:
Bad fuel injector that needed to be replaced
Cracked power steering belt that needed to be replaced
Cracked AC belt that needed to be replaced
New front tires costing $256 (for just the two tires alone!)
And the re-alignment
My $50 MaxCare deductible went to a soaring $500 bill because all the other stuff had to be fixed before they could re-align the car. Additionally, they couldn't even work on the car because it was still under warranty with Nissan. They told me I could either come pick it up and drive it to Nissan or they could take it there for me.
When I went to pick up my car, they told me I owed $81 just for the estimate. I'd never heard of such a thing and complained to the manager, who waived the fee.
I then took it to Bridgestone and Nissan. Bridgestone charged me $200 for the tires and alignment and also told me the reason my alignment was off in the first place was because one of my wheels was bent. I was very surprised because even CarMax couldn't tell me that. We got the new wheel for $40 and Bridgestone swapped it out for free the next day.
Nissan looked at my car and told me that the fuel injector did *not* need to be replaced -- it was just clogged -- and a special cleaner could be put in it to get it running correctly again. They also said there was nothing wrong with my power steering or AC belts.
And by the way, my car is only 1 year old!
I may continue to purchase cars from CarMax because their sales staff is friendly, knowledgeable, and fair, but I will *never* take my car to the service center or buy the MaxCare warranty again.