Jo-Ann's Complaint - Poor Management & Customer Service
FRANKLING, TENNESSEE -- I am connected with the Jo-Ann's store in Franklin, TN.
Recently, management has changed and not for the better. I'm not talking about poor scheduling or personality conflicts. The new manager is an outright dictator.
Employees are no longer aloud to accept personal calls at work -- even in emergency situations. Reviews are written in a negative light so employees do not receive yearly raises (of a whole whopping .15 cents). If district or regional management is informed of the situation, the store manager pulls the employee aside with threats of firing. Reliable people who have never been late and regularly work overtime and extra shifts are told if they don't stay in line they will be fired after years of loyal service. And if a family emergency arises like the death of a direct relative, the store manager refuses to let the employee leave until after someone else comes in to relieve the shift.
When the corporate headquarters is contacted to make these complaints, the receptionist refuses to connect calls to either HR, Customer Service, district/regional managers, or even the complaint department.
If employees are treated this poorly, the store does not deserve to have anyone's business. And if customers cannot call and make complaints when an injustice has occurred, the company overall does not deserve to be in business.