Federal Express Corporation Complaint - Fedex refuses to compensate destroyed keyboard instrument
I have a very bad experience with Fedex to relate. I want to warn others that this is a company which makes a mockery of the notion of customer service, and which will give you no consideration whatsoever if you ever have a problem with a shipment.
A while back I had Fedex ship a keyboard instrument (called a clavichord) from the US to Austria, where I'm spending a year. The instrument arrived in a severely damaged state. However, I did not report this damage immediately, because it was not obvious from the outside of the packaging. I was very busy with a professional matter at the time, so it was a few weeks before I opened the package. I discovered that the clavichord had been twisted and wrenched so badly that its cover was ripped off and its inner parts dislocated to the point that the instrument was no longer playable. Probably it is beyond repair.
When I contacted Fedex about this problem, I was told that their (very short) claims limit of 15 days had passed and that they legally owed me nothing for the destruction of my property. I then made the moral argument that they shouldn't expect to get off without compensating me a dime when they had failed so completely to provide the service for which I had paid them. But it was no use. The "customer service" reps repeatedly invoked fine print, like robots. They papered over their company's miserable performance with a technicality.
I acknowledge that I should have read the fine print beforehand. I also acknowledge that I should have opened the package immediately. From a narrow, legalistic point of view, Fedex was in the right. But I have serious doubts that their behavior was ethical, and I leave it to you to decide if you agree or not.
In any case, if you do use Fedex, first read very carefully their damage policy and make sure that you're aware of any legal loopholes they can exploit against you should you have a problem with a shipment. But it might be best to avoid the company altogether.