Sofa Express Complaint - Don't bother paying for stain protection!!!
ASHEVILLE, NORTH CAROLINA -- My DH and I purchased the "Comfy" couch and chair in October 2006. We have three kids and specifically asked the salesperson about this couch and the fabric. He said it would hold up great to the kids and with the extra stain protection the fabric would just wipe clean. Well, that is soooo not true!! The salesman and the delivery guys told my husband and myself to just wipe spills, etc with a damp rag to clean. Well, after I noticed discolorations on the fabric and after I was finally able to get through to customer service at Sofa Express, they said my fabric cannot have water on it. Hello!!! That is what we were told by the salesman and delivery guy to do and now you tell me that water will ruin the fabric!?!?!?!?? They sent a technician to "clean" the furniture. He made it worse and none of the spots came out! Then, he had the nerve to tell me that "baby spit" is not covered under the stain protection.
Well, then why would a salesman recommend this fabric and protection to a family of 5 whom were all present at the store when we purchased the furniture?????? Not only is our couch and chair covered with spots and stains, the cushions are losing shape and it has not even been a year yet!!! They did finally send a new back cushion for the chair to replace the one that lost it's shape the worst. Now, the new cushion has not even been on the chair for a month and it is doing the same thing!!! Sofa Express is a sorry company!! They will not stand behind their products.
Now I have a couch and chair that is not even a year old yet that looks TERRIBLE!! $1500 of TERRIBLE!!!!