Orbitz Complaint - Orbitz overcharged by $6,000.00..they would not correct overcharge!
Resolution Update on 10/11/2007:
Thanks to the hotel management, my persistence, emailing Orbitz and mostly because I refused to pay for the charges Orbitz charged to my credit card, the problem is resolved! I'll never use ORBITZ again! I will book direct from now on. I'd like to thank all members and responders out there....This was the first complaint I've ever written online and I'm a new member of my3cents. Felt good to sound off when Orbitz sent me into orbit. The feedback was great! I hope this complaint will remain visable for all to read.
EVERYWHERE -- Warning! Do not use Orbitz! They are inefficient and they are uncaring. They overcharged me by $6,000.00. I booked a hotel through them and when I got to the hotel they had booked the wrong type of room and the hotel went on to tell me that they had charged me for 3 other rooms for a week. When I called Orbitz, they denied that they had made a mistake and blamed me. I talked to several people, supervisors and all and especially the supervisor was rude He said they did not charge me for 3 other rooms. When my credit card bill came in the charges were on the bill and I had to deny the charges. The hotel is backing me and is confirming that Orbitz made the mistake. It has been 3 weeks and Orbitz has yet to call me to correct their mistake. I have called them more than once and they say they will return the call but not. ALSO, my daughter was telling me that she booked a hotel (NYC)through Orbitz and when she arrived at the hotel at 11:45pm late arrival, the hotel reservation had not been set up by Orbitz even though Orbitz had charged this to her credit card. They were supposed to book her for the hotel and note late arrival....the hotel did have a room for her but she had to set it up when she arrived.
I believe you are risking financial rip off when you use Orbitz....and their customer service will leave you hanging to straighten out their mess on your own. Warning...do not use Orbitz.