The Relationship Company Complaint - Promises What They Can't Do
MASSACHUSETTS -- None of the control of an online dating site and none of the features of a true match maker, plus it's VERY expensive: You're interviewed by the company owner, she fills out a card with amazingly generic information about you and then passes it along to the "match maker" who you can't meet even if you ask to. The "match maker" then matches up your demographic info with that of whoever else is in their service, sends the match info along to the coordinator, the coordinator then calls you and describes the person by height, weight, religion, eye color, job title, hobbies, and maybe a couple of other things. You don't see a picture, you don't ever get a feel for who the person really is.
They kept matching me with people that a stranger on the street would know weren't good matches for me. No matter how much info I gave them on what I was looking for (including pics of men I've dated, descriptions of my family members, my profiles from dating websites, etc etc etc) they simply DID NOT GET IT. From the second laughably arbitrary match onward my friends were convinced I'd been screwed.
I asked for my money back, they only offered to downgrade me to a lower level of service for a partial refund and have the owner and match maker work with me personally. I took them up on the latter part of the offer but the matches remained ridiculously wrong. I'm in the second round of the complaint process with the Better Business Bureau; The Relationship Co is painting me as impossible to please.
I don't think there's any malice behind what they do, I just think it's a service designed and run by people who have no clue. Unless your only criteria for a match are height, weight, eye color, hair color, job title and hobbies, don't waste your thousands of dollars on this company!!