Active Appliance Complaint - Poor Repair Job - Miele Oven Repair

Review by birdsong on 2007-10-03
VAN NUYS, CALIFORNIA -- I had a man from Active Appliance sent to my home by my Service Contract Company for a Miele Oven. The man had no idea how to pull the oven out. The problem was the light would not turn off unless you pushed gently on the door. By the time he left the light was on permanently and I could no longer use that oven, He denied he broke it more and said it just happened to break was he was jamming his thumb on the switch repeatedly. I refused to let them come back and repair it. I had a competent Miele certified repairman man come... it was like night and day. He was clean, prompt, knowledgeable and polite.

All attributes the Active Appliance man lacked... plus he the man from Active was dishonest and lied about damaging my oven.. Please Avoid!!!!
Comments:2 Replies - Latest reply on 2007-10-03
Posted by Anonymous on 2007-10-03:
Jenn Air Wallovens had that same problem.Shimming,or replacing the door hinges solved the issue.

What did they do to yours?

there are a lot of dishonest service companies in business,i will pass this info on to my family in the Valley.
Posted by birdsong on 2007-10-03:
Miele certified replaced the door seal and the light switch that the other man from Active broke. All is well. I simply want Active to take down all the info they show that says they can repair Miele products cause the company says that they are not certified to repair their appliances.

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