Credit Solutions of America Complaint - Awful Customer Service at Credit Solutions
ADDISON, TEXAS -- Trying to get anything done through Credit Solutions was beyond painful. My MINIMUM time of being on hold with them was an hour. I never talked to a person who had a clue what they were doing, and their "superiors" never got back to me in a timely manner. And when they did they only made unfulfilled promises, and nothing ever got done.
The whole "company" is so difficult to work with. I was shocked that the BBB gave them a good review, clearly no one at the BBB apparently ever worked with Credit Solutions.
I ended up settling my debt due to the fact that I had no more patience dealing with this company. Once I called my credit card company they told me that Credit Solutions barely made any contact with them, and communication was scarce. So what exactly was I paying for? Oh yes, being on hold for hours upon hours.
The biggest blow was receiving my settlement letters. For some reason they were "misplaced" for WEEKS and no one knew where they went? They were not handled properly and no could help me. So for WEEKS I had no proof that my credit card debt was settled.
My piece of advice - do not EVER work with this company. And I will be sure to spread the word.