Rainier Garage Door Complaint - Garage Door repair estimate - hidden fee!
SEATTLE, WASHINGTON -- I made an appointment with Becky for an estimate to have my garage doors repaired. I clearly stated that I wanted someone to "look at my doors and tell me what it would cost to repair them". Becky never mentioned any sort of fee. When the repair person arrived, he looked at the doors and started to tell me what they would do. I asked him to provide me a written estimate so that I could look at it and discuss it with my husband. At this point he said it would be $89.00. I told him that wasn't acceptable, no one had told me that there would be a charge. At this point the charge became $49. I called and spoke with Becky, and pointed out that she had not told me there would be a fee. She said if I didn't pay I would be turned over to collections. I spoke with her manager who said "I think she told you about the fee, you just forgot".
If I had been informed there was a fee, I would have canceled the appointment.