Lustine Toyota Dodge Complaint - Don't Buy From Them - Sales/Financing
WOODBRIDGE, VIRGINIA -- Went in , spent most of the afternoon looking for and arranging finance for a car with a payment we could afford. Signed all paperwork and left with a new Caravan. 27 days later was called to come in to re-do some of the paperwork because of an interest rate change. BIG LIE. The original contract "FELL THROUGH" and they wanted the van back. They didn't attempt another finance company, hadn't payed off our trade and now 2 months behind in payments on the car we traded in (traded it in on the day payment was due and was summoned back to the dealer on the day the next payment was due). We weren't expecting to make a payment for 45 days from purchase. We left the dealership on the day of purchase with a congratulations on your new car and hope you enjoy. 27 days later we find out they GHOSTED the loan and ruined our already blemished credit rating. When confronted, they acted like it was our fault and didn't we know we were responsible for paying payments until they paid it off.
We told them that we left the dealership with a signed contract and told we had a new car, why would we think that we had to continue making payments? Very hostile and unfriendly. Amazingly on the day we were asked to come in and "fix" the contract, the salesman and finance officer we dealt with were taking a day off.
DON'T GO HERE TO BUY A CAR!!! We are seeking legal action.