Philips Electronics North America Complaint - Black Screen of Death
SAN CLEMENTE, CALIFORNIA -- I bought a 42 inch Plasma TV (Model 42PF7220A/37B) direct from Phillips in December of 2006. I kept it current with any update issued by Philips. In early July 2007, the top or bottom half of the screen started having intermittent horizontal blank or black screens. At first it was infrequent and would go away within a few seconds. As the duration seemed to increase I found that I could gently tap on the upper rim of the TV and they would disappear. Recently the occurrence became more frequent and progressively worse. Then yesterday (10-2-2007) the screen went blank and will not display, even after being tapped. I have tried `resetting’ the TV by unplugging it for over 10 minutes to no avail. There is no menu display either. The audio is fine, but there is no display from any inputs including HDMI, RGB and cable.
I did some research into this problem before contacting Philips. There are numerous Internet blogs and complaints regarding this problem. There are even youTube videos showing the problem that have been sent to Philips. It is widespread through many Philips plasma models from 37” – 50” and should be well known by Philips. Their authorized service technicians and the technically savvy who keep abreast of these kind of things certainly havn’t been shy in expressing their view. On the problem.
My calls to Philips Customer Service were of no help. They indicated that my warranty expired after 90 days and that I was on my own regardless of the nature of the problem.
I have not taken it in for service, but I did call a Philips authorized service center whose technician was well aware of the problem and indicated that it would most likely be $200 - $600 depending on the extent of the problem, which was most likely a bad power supply and/or loose solder joints on the video boards or their connections.
If this is a common, well known, problem with the Philips Flat Screen Plasmas, why has there not been a recall? Why are the customers on the hook for known manufacturing deficiencies or defects?