Philips Electronics North America Complaint - Screen disorder - Philips HD plasma TV model # 42pf7328-37
HILTON HEAD ISLAND, SOUTH CAROLINA -- During the month of June, our eight month old plasma TV's screen stopped working properly (model# 42pf7328-37). The screen showed everything in shades of red and green while a huge "black hole" was growing in size on the left hand corner. We called Philips who in turn handed us over to Audio Video Repair. Their repairman John came out and said that the panel was bad and he would place an order to have it repaired. Philips, on the other hand, sent parts. They did not work. This has gone on for three attempts of fixing my TV. Today the repairman came and the parts did not work on the TV, again. He called his boss and had a conference call with Philips only to be told again that they would put in the order for a new panel. Each time they order something it takes nearly a month for them to receive the parts and to get to my house to try and repair it. So I called Philips and spoke to Chip (who was nice) in order to find out who to make my complaint to and to find out what could be done.
He stated that Philips would have to exhaust all avenues to fix the TV. With this info, I asked for the V.P. or the President of Philips and instead I was told by Chip that he did not have that information, but was able to give me an address in Atlanta to send my complaint. Any body who works for a company KNOWS who the president is. Also, Philips is a publicly owned company so that should be basic knowledge. We gave Philips one more call after this and asked how many more times would it take to put this to rest. The answer was I do not know.
So far the estimate for the repairman's hourly rate, the loss of the TV and parts is $3400. This does not include the cost of his next trip out or of the panel. As if that does not add insult to injury I was told the panel will not even be here for at least another two or three weeks.
The fact is I could quit now, but I do not have $2000 lying around to go out and by a new TV. Philips should not give a warranty if they do not want to play by their own rules.