USA 3000 Complaint - Service - Airline
Airline - Complaint
This is a discount airline that truly gives discount a bad name. Their customer service is absolutely horrible. If you book online, good luck in actually receiving an email confirmation for your e-ticket. Also, they may take up to three business days to bill your credit card. This combo led me to wonder if I even had a ticket at all so I called. After a 20 min wait, a rep with a poor attitude and even worse English said my ticket was booked and acted as if I was bothering her to have the email confirmation sent. I wish it hadn't been. Within 24 hrs of booking my ticket, the price dropped over 33%. Keep in mind the flight was a month out at this point. I wrote to customer service to see if they would adjust the price since it happened so quickly or at least explain why. The only response I got is that it wasn't policy.
Their planes were sort of cramped with very uncomfortable seats. This coming from a thin individual. I can't imagine how the larger passengers felt. The in flight staff were visibly unhappy with their work and having to do their jobs at all. The check in service in both Philadelphia and Ft. Lauderdale were extremely busy and poorly run. So expect a long wait to check your bags and get your boarding pass. Which, by the way, is partially hand written and torn from a notebook. You would think that a small no name airline would at least have short lines or try to step up customer service a bit. I guess they hate to fly..and it shows.
Do yourself a big favor and fly Southwest instead.