Stainsafe Company Inc. Complaint - Stainsafe warranty
As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
Here's the problem: I purchased a sofa and also purchased the warranty for Stainsafe protection. The sofa got stained and I called immediately the customer service department to find out what to do. I was then told what product to get to clean the stain. I did this but the stain would not come out. I again called and was told they would send out a tech to professionally clean the sofa. Well this took you six months with repeated calls from me to ever get someone out here. In fact Stainsafe ended up giving me the cleaning company phone number and I had to set up the appointment myself. The tech cleaned the sofa and the stain still wouldn't come out. In fact the cleaning solution left a white ring on the sofa arm and cushions. At this point I said it was unacceptable, so they said they would replace the cushion covers. This was fine, but for one the dye lot didn't match which I understand is not covered, but it didn't solve the problem of the white ring left on the arm of the sofa from the cleaning solution from the tech they recommended.
After going back to the store where I purchased the sofa (Seamans) they told me to contact Stainsafe, which I did, and they again sent out an inspector from Stainsafe after waiting weeks to make the appointment. This inspector told me at this time that the material was defective and put this in his report to Stainsafe. This was 7 weeks ago and I have heard nothing back from them.
As a resolution, I would like the following:
To resolve the problem, I would appreciate Stainsafe honoring their warranty agreement. I want the sofa replaced immediately. No more replacing cushion covers, no more runaround. Just replace the sofa with a new non-defective one. I want to be contacted immediately about this claim and I want it resolved not put in the dead letter file any longer.
Please contact me if you need more details regarding this incident.