American Express Complaint - Unauthorized Charges to Platinum Card
CONNECTICUT -- I had a 2-year contract with Bally Total Fitness (I know, I know, how stupid was that?) I paid $26.13 per month for two years. The contract ran out in July, 2007. Bally continued to charge me, in August & September. I caught it on my September bill, and called AMEX (and Bally) to dispute it. Now I pay an annual fee for the "extra protection" of a Platinum card. Do you know that AMEX refused to issue a credit? They sided with Bally (a total scumbag company), saying that "the merchant ... requires cancellation in writing". How can you require cancellation for a contract whose term has ENDED?
Basically, I'm out the $52.26 -- AMEX probably gets a cut from Bally -- it wouldn't surprise me in the least!