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Levitz Furniture Corporation Complaint - I Have A Bed....Thats Not Put Together - The Piazza Queen Bed
The Piazza Queen Bed - Complaint
CONCORD, CALIFORNIA -- I bought this beautiful bed at the concord, California Levitz store. I was told I had to wait a month until it was in stock and that it would be shipped to my house. I felt it was worth the wait...
Last week, sept. 30Th, the bed was delivered to my house. I had requested I get a phone call one hour before, but they just showed up. No big deal. Once all the parts were in my room, the deliverymen told me they were missing a part and were unable to put the whole bed together. I was the last stop of the day and they looked tired but I didn't think that they would lie to me. They told me keep all the parts and the mattress and someone would contact me and come back out to fix the bed. I believed them.
The next day I called the store that I bought it from, the salesman couldn't care less, told me to talk to the manager but of course, the manager wouldn't be in that day. When I finally got a hold of the manager he tells me the same thing ' we will call you back ms. Meaney.."
So I call the corporate number from the website....And they tell me they will send an email to the warehouse and someone should contact me. No one has!!!
No one is apologizing for the inconvenience and no one is doing anything. They are just happy because they got their 2 grand and I am still waiting to hear back from someone who has answers.
Do not ever ever ever ever buy from this company. Save yourself an anxiety attack. =(
Last week, sept. 30Th, the bed was delivered to my house. I had requested I get a phone call one hour before, but they just showed up. No big deal. Once all the parts were in my room, the deliverymen told me they were missing a part and were unable to put the whole bed together. I was the last stop of the day and they looked tired but I didn't think that they would lie to me. They told me keep all the parts and the mattress and someone would contact me and come back out to fix the bed. I believed them.
The next day I called the store that I bought it from, the salesman couldn't care less, told me to talk to the manager but of course, the manager wouldn't be in that day. When I finally got a hold of the manager he tells me the same thing ' we will call you back ms. Meaney.."
So I call the corporate number from the website....And they tell me they will send an email to the warehouse and someone should contact me. No one has!!!
No one is apologizing for the inconvenience and no one is doing anything. They are just happy because they got their 2 grand and I am still waiting to hear back from someone who has answers.
Do not ever ever ever ever buy from this company. Save yourself an anxiety attack. =(
Comments:
Posted by WaxRash on 2007-10-05:
Is this for real?
Anxiety attack over a bed not put together?
Anxiety attack over a bed not put together?
Posted by jktshff1 on 2007-10-05:
whatcha missing?
Posted by UrFriendlyPirate on 2007-10-05:
The all-caps thing is distracting.
Posted by steve101 on 2007-10-05:
For 2 grand purchase you were treated very poorly.You should have refused the bed I hope you paid by credit card, so you can dispute the charge and send the bed back.
Posted by Too Good To Be True on 2007-10-05:
steve101 is correct.
<;O)
<;O)
Posted by LEVITZISBAD on 2007-10-06:
I posted this to only expose the poor customer service levitz provides to save other people from experiencing the same thing. Imagine bed parts scattered all around your room and having nothing to sleep on, while everyone u try to contact wont give you straight answer. I did however get a message today that someone will come and bring the piece I need and put the bed together next week. Sleeping on the couch while I paid good money for this bed to be put together by Sep.30 is ridiculous. Hope this helps you guys.I wont come on here anymore but Take care
Posted by jktshff1 on 2007-10-07:
Thanks for the update, and please come back..good people here with MANY opinions. Ya just can't take an everything you read seriously.
Posted by lagarber on 2007-10-09:
I agree that the service from Levitz is shabby. Last year we ordered a couch. When they came to deliver it they claimed, without even trying that our new couch wouldn't be able to go through our entry way, put the couch back in the truck and told us that our account would be credited. When we called a few days later we were told that there was a 20% restock fee. We told them to bring our couch back! When they did all we had to do was take the short little legs off the couch and it fit through the entryway!! When I told my mother-in-law about this in Florida she told me that their local Levitz had such poor business habits that they recently went out of business. That is what is going to happen everywhere.
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