Bellezza Products LLC Complaint - Bad return policy - Hydroxatone
HOBOKEN, NEW JERSEY -- By purchasing this product, I got myself into a "plan" which meant they would continue sending me this stuff at a ridiculous frequency until I contacted them to cancel. So, of course I had a stockpile to return unopened, and was told that instead of getting a credit in the dollar amount that I paid, I could only exchange product for product, meaning if I returned 5 jars, I could get 5 of some other item they sell. Of course, the stuff I had was one of the most expensive items they offer, so in order to get my money's worth, I had to choose things I wouldn't have ordered otherwise, because the things I actually wanted were less expensive -- I would have returned a $50 jar of wrinkle cream for a $30 face wash. Do the math and they really make out on this deal.
They also would not give me a street address, only a PO box, so I had to pay more to ship USPS than to ship via Fedex ground.
I came away with a very negative impression of this company, considering how much money I had spent over the last several months on their wrinkle cream. It just seemed shady and not very customer oriented at all. Like they are just in it for the quick buck, which is why they get you on the "plan" in the first place, they rely on the fact that people live busy lives and will likely get more than one shipment before taking the time and effort to contact them to cancel.