Tires Plus Complaint - Tires Plus
KENNESAW, GEORGIA -- 2000 Toyota Camry's "check engine" light illuminated. Codes read by Toyota dealership/Advance autoparts all said "egr system". Egr valve and sensor were replaced, and the light kept coming on. Tires plus claimed to have diagnostics available to them (that Toyota dealership was unable to perform) to pinpoint exact part causing the "check engine" light. Took Toyota camry to tiresplus at 11:28 am, "Ben Garcia" said it would take an hour, and told us we had to drop it off, no waiting allowed. Called every 45 min all afternoon- were told it hadn't been looked at yet- called at 3:45, explained we needed the car and were on our way to get it. We go there, and "Ben Garcia" informs us that full payment of services not done is required to return our car. He explains that it is a "downpayment", even tho we are paying the total price, bc the job isn't complete. I suggest that since they had the car 4.5 hours, for what was claimed to be an hour job, and only ran the codes (free at any autoparts store, and we told them the results), that we leave without paying.
Payment is only due when a service is done. Since they are only spitting out the exact code WE gave them we don't believe they even looked at the car. Ben Garcia refused to give back car until we paid. BEWARE Tiresplus in Kennesaw!