Linder's Furniture Complaint - Make Sure You Read This Before Doing Business With Them
MISSION VIEJO, CALIFORNIA -- I'VE HAD MY WORST EXPERIENCE WITH LINDERS. PLEASE READ THE WHOLE THING. Their customer service is no help they play games with you , lie to you and SOOOO RUDE.I've purchased a desk for my 7 year old from Linder's on September. They've delivered it on Sept. 18th. IT was the wrong one.( the one I got was marked $599 and the one delivered was $645) although it was more I did not like it. I called the sales person Antonio ( he is the only nice person I've dealt with so far) right away before the delivery guys left. He apologized and said it was his mistake and told me to keep it until they deliver the right furniture and he will call me right back. He never did.
I went to the store on Eltoro and spoke to Carol. She said she can not do anything about it until Antonia comes back and he is not coming for another 4 days!!! I asked for a manager she said manager is not going to be in until Friday ( NO MANAGER FOR 3 days ) I called cust.servise and spoke to Isvia ( she is the rudest person ever) she said since I did not refuse other furniture she cannot do anything. I told her Antonio told me to keep it she said there is no such a thing and refused to call Antonio. I called back again spoke to someone we were on the phone back and fort for hours. Finally Isvia called back and asked me to call Ben at the store and said he'll help me.
I went to the store saw Ben and he said everything is ok they'll deliver the correct one. he will call me back. HE NEVER DID. I called him at 6pm he said he just hang up with Isvia don't worry everything is fine. I called Isvia she had no clue. On Thurday finally Isvia called me said they will deliver it on next Thursday and we set up the time and everything. On Friday we were gonna go to vegas and they knew 1 hour before we hit the road Isvia called again and said the one I want is $715. I said it was $599 by the time I purchased it.she said she called the store and spoke to REGIONAL MANAGER and that furniture has never been that price !!!
When I asked for her to call Antonio she kept saying no They cant. I asked for Eric's( the owner )phone number NO ONE WOULD GIVE ME HIS CONTACT NUMBERS. I was so mad I told her that i would drop their furniture in front of the store and go to small claims court she said GO RIGHT AHEAD... I got my 7 year old and drove to the store on Eltoro. the sales person told me there is no manager he is the only one there. WHAT A LIE!!!
He paged Ben after I told him that customer service just called here and spoke to the manager 5 minutes ago. he never came front. The sales person said he stepped out.
I went back and saw Carol and Ben eating . He said he is at lunch and he did his part he does not deal with the rest!!!!! I asked for Eric same answer no one knows his contact numbers. called the cust. service again someone else picked up the phone. Said they'll call me . Isvia called an hour later and said manager will honor the price . HONOR??? Honor the price that was marked??? we were late and hit the horrible traffic to Vegas. 4 days later Saturday Isvia left a message saying Antonio is back he admitted it is his fault sorry???
We scheduled the delivery for today Friday October 5th between 9 am to 1pm.I cancelled my appointment.they called yesterday to confirm it for 1pm to 5pm. When I said it was 9 am to 1pm I've been told it has never been scheduled for that time frame. I is now almost 7pm on Friday I still don't have my furniture. we've called at least 10 times and they told us that we were scheduled for 3pm to 7pm?????? I finally spoke to Sue manager.
She told me we've never scheduled between 1 and 5. i had her listen to my voice mail that was left by Linder's furniture about delivering between 1 and 5. She said she will call me right back . It has been 2 hours neither she called nor my furniture is here. i called the customer service THEY ARE CLOSED...I have a horrible migraines now.I will also forward this to every single one I know and better business bureau. I have been stock at home all day long. I will seriously go to small claims court if I have to. I am 35 years old and i have never written any complaints or experience such a thing before in my whole life. If you love your family and want a piece of mind NEVER PURCHASE ANYTHING FROM LINDERS EVEN IF IT IS FREE!!!!!!
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