Al's Westward Ho Motel Complaint - Worst Place Ever - Hotel
WEST YELLOWSTONE, MONTANTA -- In the 36 years that I have been traveling and staying at many accommodations, Al's Westward Ho Motel was one of my most disappointing encounters. First of all, it was extremely difficult to make a reservation. It took me approximately eight calls over two days before I could get someone to answer the telephone. I had the same difficulties when I wanted to change my reservation. I finally gave up and left two separate voice mails on the motel's answering machine. When I got to the Motel at 8:00p.m. on the 12th, I was told I had NO RESERVATION. The woman at the desk told me that my voicemail got cut off halfway through the first message and that she never received a second message so she simply cancelled my reservations. Furthermore, this woman at the desk (who seemed to be one of the owners.) scolded me like a five year old and told me I should never have left a phone machine message. She commented that she ran a business, that I should have known better, and should have spoken with someone in person.
Her attitude was condescending, belittling, and rude. She offered no help in finding another place to stay. She seemed to take delight in stranding two 61 year-old women at 8:00p.m.