Circuit City Complaint - Misleading Customer Service
ROUND ROCK, TEXAS -- My Element FLX 3120 LCD TV became defective on Oct 4, 07. So I called up circuit city service 888-333-2333 and give them all the necessary information including that I don't have circuit city advantage protection plan to Jennifer about the TV problem. After having me pull the power and waited 30 seconds, and the TV still wouldn't power on. So it was decided that my LCD would need repair or exchange. I was told my Jennifer to bring the LCD to the store for an exchange. When I got to 120 Sundance Pkwy Round Rock Tx 78681 store. I was told by Krystie that because I don't have circuit city advantage protection plan an exchange could only take place if my product where purchase within 30days. So I called 888-333-2333, and talked with Anthony that I was told by Jennifer to bring the LCD to the store for an exchange. Anthony was very apologetic and wanted to talk to Krystie then Krystie manager John. After talking for a few minutes, Anthony told me that he was under the assumption that I had circuit city advantage protection plan, and because I don't have that I have to go through the manufacture for the repairs.
Here is my complaints, I don't mind going through the manufacture for the repairs, What I do mind is that I got the run around Circuit City customer representative. If Circuit City employees where to tell me that in the first place, I wouldn't have to carry the 50lb LCD TV to the store for nothing. Not only have Circuit City wasted my time and because of this Circuit City have lost a customer.
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