SF BAY AREA, CALIFORNIA -- I've been with Wells Fargo for twenty-five years. Any mistakes they have made, which are few and far between, they've promptly corrected. The personnel in my local branch are wonderful. I mean that.
Now, is it in WFB's best interest to help me find good places for my money within their system?- of course it is. What I expect in turn is service, sound advice, fairness, good rates and low fees - all of which I receive. The coffee they set out doesn't hurt, either. I'm no fool, I know they know that if they're nice to me, don't keep me waiting long, caffeinated me when I do (rarely) have to wait, and take time to explain matters to me, answer my questions, they're more likely to get my business than a bank that treats me as if I had Styrofoam peanuts between my ears or my time wasn't valuable. WaMu, are you listening?
No complaints except one particular loan officer needs to figure out how to keep doing her job as thoroughly as she can, and does, without being cranky to my real estate agent. A little tour of duty in self perception and control is advised. We'll have a chat about that, she and I.