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Stainsafe Complaint - Stainsafe Companies
Complaint
WILTON, NEW HAMPSHIRE -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I have been trying to receive services from Stainsafe for over two years. I have paid for these services and feel I have been 'ripped off'. I purchased a warranty for a 7 year period of time and over the years have received a writter letter of full replacement on a recliner sofa. It is dated February 06, 2002. I have not received the replacement sofa yet. I have logged the countless calls and rude comments from their customer service department and have been promised everything to 'I'll call you back.' to 'It will arrive in 10 days.' I have read on the internet many more complaints against this company.
As a resolution, I would like the following:
They should be made to honor their warranty and letter stating a replacement dated February 06, 2002.
Please contact me if you need more details regarding this incident.
I have been trying to receive services from Stainsafe for over two years. I have paid for these services and feel I have been 'ripped off'. I purchased a warranty for a 7 year period of time and over the years have received a writter letter of full replacement on a recliner sofa. It is dated February 06, 2002. I have not received the replacement sofa yet. I have logged the countless calls and rude comments from their customer service department and have been promised everything to 'I'll call you back.' to 'It will arrive in 10 days.' I have read on the internet many more complaints against this company.
As a resolution, I would like the following:
They should be made to honor their warranty and letter stating a replacement dated February 06, 2002.
Please contact me if you need more details regarding this incident.
Comments:
Posted by miller1106 on 2005-06-22:
take the replacement letter to the store where you purchased the furniture. The store should honor the replacement.
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