Maaco Complaint - Being taken advantage of and ripped off
ST. ALBANS, WEST VIRGINIA -- I decided that I wanted to have my 89 GMC Sierra pick up truck painted to make it look good. There was a few dents that I wasnt worried about. I found out that Maaco had the best price on paint jobs. The closest one to me was an hour away drive. I live in Ironton, Ohio and drove all the way to St. Albans, W.Va where I got the truck done. They quoted me on the phone $299.00 just for the paint job. When I got there, they said its $330 for the paint job,then they told me that it will cost another $150 for them to strip the hood, top and tail gate..which I had a little rust spot on the top of the cab. The total bill was $530 with tax and all.. I came back to pick up the truck.. It was awful.. there was fish eyes every where.. The did not sand, strip or primered any where.. You can see where they painted over the rust and everything.. I was so disappointed. I told the manager Butch that I know that they didnt strip it. He said they did. I told him that I am a mechanic, I know about stripping and all that.. I just didnt have the accessories to do the paint job myself. He just stood there.. and wouldnt do anything. So I asked who owned the business. He said Joe. I had to take the truck all the way home an hour away and come back a couple of days later so that Joe the owner could look at it. He said that his employees stripped it and that he had witnessed it. I asked for paint stripper so I could prove it to him that it has not been sand, strip and primere. He agreed to give me the paint stripper. He didnt think I was really going to do it and he threatened me that if I did it that they would not fix the problem. We got into an argument and I told him that I know it hasnt been stripped. He finally admitted that they didnt strip it and I told him I wanted the fish eyes out of the paint and he said no that they would only fix the top of the cab and underneath the doors. I told him no, that wouldnt do me any good. I wanted the truck redone. He refuse to do it and told me to leave his property. I am very upset and would never go to another Maaco again !!!! I am going to take legal action over this. Do not go to MAACO in ST. ALBANS, W.VA !!! I dont know about any other MAACO but I do know this one. Oh, before I forget to say... when I first dropped my truck off, there was a couple from Huntington, W.VA that had just gotten their BMW painted a different color, they were coming to finally pick it up.. They told us that they were not satisfied with their job and that they had forgotten the door jams and alot of things. They had to make 3 round trips to get their car done right. They told us that since we were getting the truck painted the same color that we should be fine..now I wish I wouldve listened.