Spirit Airline Complaint - Poor Customer Service
FLORIDA -- I booked a flight with Spirit for December 2007 because the price was very low and I had a $20 voucher, from a previous screw-up with Spirit, that was due to expire. I put in all the necessary info on-line, hit purchase and was told that the flight I had chosen was no longer available. Picked another flight, went through the whole purchase procedure only to find out that the voucher did not register when all was said and done. Could not fix on-line so called the only number available for Spirit. I was on hold for 45 minutes and then was able to talk to someone that could do absolutely nothing to help (had problems understanding what I was saying also). She told me to call the next day. Called the next morning, again on hold for 30 minutes only to get an equally ineffective person to help. I repeatedly asked for a supervisor both times that I called. On the second call I was told to call back in an hour to talk to a supervisor. Called back only to again have to argue with the person I spoke with to talk to a supervisor. The woman that I spoke to on my second call told me that I would be refunded my $20 but I called to talk to the supervisor anyway. The supervisor told me the same thing but that it would take 10-14 working days to get the refund. Interestingly, the cost of my ticket was applied to my credit card within 20 minutes of purchasing the ticket. I called back two weeks later only to be told that it may take a bit longer for a refund. In all I was on the phone for over 6 hours. In the meantime I e-mailed Spirit customer service.
The "service" part is very misleading as there is no such thing as customer service at Spirit. I sent a second e-mail after no response for over a week. Finally got a response that basically said too bad. I will not be getting a refund. I sent another e-mail telling them that I found it hard to believe that they would loose a customer over $20. Another e-mail arrived today that the decision was final and that we would have to "agree to disagree"
I am so sorry that I have the flight booked in December. This airline is a joke. My sister flew in December and had to wait outside in the rain to check in. When she got home all of her luggage was soaked and a number of items were ruined. Spirit again had that "sucks to be you" attitude. I will do my utmost to never ever fly Spirit after my necessary December flight. I know my sister and her husband will never again fly with Spirit and I make sure to let everyone that brings up flying my thoughts about this airline.
The first screw-up that resulted in getting my voucher was a BOGO but when I went to get my return flight it was booked incorrectly. Cost me an additional $50 to change my flight to the correct date and due to the change I was out my free ticked. The second issue cost me the $20 voucher and over 6 hours on the telephone talking to people that were hard to understand, read off the q cards and had trouble understanding me.
Very frustrating and aggravating.