American Home Shield-(AHS) Complaint - Home warranty work - AHS home warranty

Review by snowman64 on 2007-10-07
WINSTON-SALEM, NORTH CAROLINA -- I was provided a years subscription to AHS when I purchased my home. I thought it would be a great idea.

The first thing that I noticed in the house was a leak that was showing itself in my dining room ceiling. I gave them a call and got no reply. I went on line and registered my issue. I received a call a few days later. They scheduled a plumber to come to my home. I thought "Cool, this is working great." The plumber shows up, cuts a hole in my ceiling, states that it is not his problem, the leak is probably coming from the roof, then leaves. I called to find out when the hole would be fixed and got no reply. I received a follow up call and told them about the hole and that also went nowhere. I had a total of 6 contacts between with various factions of this company, policy renewal, customer service etc... No one would do anything. Finally, 3.5 months later, they contacted the plumber who agreed that he had in fact left a hole in my ceiling. I was contacted and given the name of a general contractor who would fix the issue. He came and performed what is referred to as a "rough patch" of the hole. I will now have to fix his terrible job of a rough patch. He left an 1/8" recession all the way around the hole. It looks like he used the wrong thickness sheet rock. The customer service manager informed me that they were only supposed to do a rough patch. She also said that she would send the contractor back out to fix but I have not heard from him yet (going on one month now).

During this time we had an issue with our AC and asked for a tech to come take a look. The tech showed up, stood in our family room, put his hand over a vent and said nothing is wrong. He collected his fee and left. He was in the house for about 2 minutes. We finally got it working properly a week later - no help to AHS.
Comments:3 Replies - Latest reply on 2008-03-11
Posted by moneybags on 2007-10-07:
CALL THEM BACK. Ask for a supervisor. Be insistant. You will be on hold for a while. GET THE NAME OF THE SUPERVISOR AND A DIRECT NUMBER. Explain your problem and dis-satisfaction. Request a refund of the service fee co-pay, especially if your ac is still not right and the contractor didn't even use a thermometer of guages on it. I had problems with an appliance repair which took at least 6 months and a total of eleven (11) service calls. I received a refund and a gift certificate for a future service call. It took about 3 months for all the paperwork to go through but they ended up keeping me as a customer.
Posted by suzyflak on 2007-10-10:
Contact your agent!! They will threaten to not offer the warranties, even though the kickbacks for the agents will stop. Home Warranties are a sham!!
Posted by KWD on 2008-03-11:
These Home Warranty companies are really running loose with the way they handle claims and retain their profits - it seems to be an ALL SALES and NO SERVICE situation.

Contact an attorney with experience in insurance coverage litigation and bad faith actions - under most state's laws there are standards for which insurance claims must be handled (either statutory, or case law). If the claims handling constitutes bad faith you may be able to recover for your loss, as well as punitive damages against the insurer.

I would be happy to review any situation involving poor/unfair claims service.


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