American Home Shield-(AHS) Complaint - Home warranty work
WINSTON-SALEM, NORTH CAROLINA -- I was provided a years subscription to AHS when I purchased my home. I thought it would be a great idea.
The first thing that I noticed in the house was a leak that was showing itself in my dining room ceiling. I gave them a call and got no reply. I went on line and registered my issue. I received a call a few days later. They scheduled a plumber to come to my home. I thought "Cool, this is working great." The plumber shows up, cuts a hole in my ceiling, states that it is not his problem, the leak is probably coming from the roof, then leaves. I called to find out when the hole would be fixed and got no reply. I received a follow up call and told them about the hole and that also went nowhere. I had a total of 6 contacts between with various factions of this company, policy renewal, customer service etc... No one would do anything. Finally, 3.5 months later, they contacted the plumber who agreed that he had in fact left a hole in my ceiling. I was contacted and given the name of a general contractor who would fix the issue. He came and performed what is referred to as a "rough patch" of the hole. I will now have to fix his terrible job of a rough patch. He left an 1/8" recession all the way around the hole. It looks like he used the wrong thickness sheet rock. The customer service manager informed me that they were only supposed to do a rough patch. She also said that she would send the contractor back out to fix but I have not heard from him yet (going on one month now).
During this time we had an issue with our AC and asked for a tech to come take a look. The tech showed up, stood in our family room, put his hand over a vent and said nothing is wrong. He collected his fee and left. He was in the house for about 2 minutes. We finally got it working properly a week later - no help to AHS.