McAfee Informative - McAfee support is a gimmick - it is non existent.
A rogue spyware programme called Virus Protect Pro attached itself to my system. Since my McAfee Virus plus software or Quick Clean was not able to detect or remove it, I contacted their Customer Support line. They referred me to a specialist virus removal team. I paid UK£ 19.95 for a Gold Service but in the process of the chat, I found that the McAfee specialist did not even have a basic understanding of the problem. He was more interested for me to pay additional money and upgrade to a McAfee Platinum Service. Checking the web, I found that 'Virus Protect Pro' is a common spyware and there are many solutions. The rogue SpyWare was removed with a free program I downloaded from the web called ˜Superantispyware". It did the job with a single scan. Since McAfee's support teams were useless, I requested them for a full refund. I have repeatedly called them and also sent eleven email but till date, have not received even an acknowledgment. My calls to their support line till now remains unproductive – an exercise in futility.
It seems that McAfee software is not very effective against new spyware programmes and their customer support non existent - just a marketing strategy to win more customers.