Maaco uh oh.. never again Complaint - Bad service and paint job
ST. ALBANS, WEST VIRGINIA -- I wanted to get my truck painted and make it look good. I took it to Maaco because it was supposed to be a professional and inexpensive to get done. I drove an hour to get to St. Albans, WV from Ironton, OH and had to leave my truck there a couple of days and return back to pick it up. I thought the paint job was terrible. I told the manager Butch that I was not satisfied and to see if we could work a deal. He said he had no authority to do that but I could talk to the owner if I wanted to bring the truck back again another day. I did contact the owner Joe Wallace and drove all the way down there for him to look at it. He said that he witnessed the truck being sanded and painted. I told him that it has not been sanded. It still had my old paint, that they just painted over it. He told me that he witness the employees stripping the truck to bare metal. I told him that I had already taken the truck to the dealership and they told me that it looked like it had just been painted over and that they didnt even get the surface rust off. He told me that they had stripped it. I told him that I was going to take paint remover and strip it myself and if he could tell me what color it was going to be underneath. He told me "GRAY and GREEN" primer, and he told me that if I did that that he would not touch the truck or fix anything that I could get off his lot. I took the paint stripper and stripped the spot above my cab and the same old paint and rust was underneath it and no primer. Then he told me that they made a mistake and to excuse them. He told me that he would paint the top of the cab and the very bottom edge of the doors and fenders. I told him that the whole paint job was not done right and that I wanted it done right. There were fish eyes every where and he told me they were rock chips but the dealership told me that it came from not prepping the surface right and that it would have to be done all over again. Just to fix what they had done and would probably cost $ 4,000 now to fix their mistake. When I told Butch, the manager, that he told me since I only paid $ 530 for the paint job that I probably couldn't afford a lawyer so sue him. I called their corporate office and talked to Marilyn and she told me she would have to talk to Joe and call me back and I never heard back from her. I am truly not satisfied. I feel that this was fraud, they lied to me totally and said that they seen them strip the truck which was a total lie. P.S. this all took place at 6124 MacCorkle Ave in St. Albans, WV 25177 and phone 1 800 894 8220. Just in case some one else would like to make the same mistake I made.