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Compass Dodge Complaint - Dishonest Dealership

Review by jihanemo on 2007-10-08
ORANGE, NEW JERSEY -- It is common business practice for dealerships to pull tricks in order to draw customers to their lots but car buyers are becoming increasingly tired of dealing with these types of dealerships. If you've seen one, you've seen them all. Why not try something different? It is true that you won't make money by being upfront and honest to all of your customers but I had a very discouraging experience last with Compass Dodge on Sat., 10/06/2007. They've posted a picture of a vehicle for sale on several different car sites. The car is a 2004 silver Ford Explorer, 32,000+ miles. The asking price is $8,995. There is a visible dent in the bottom of the front right-side passenger door. Okay... fine. What they fail to mention in any of these listings is that the inside of the vehicle is in TERRIBLE condition - every seat is slashed, radio is missing, the interior is dirty - the car is not BUYABLE! What is even more infuriating is that a good deal of their buyers probably come from New York City and it was a long drive and the directions the dealership gave were wrong. When we got there, the a sales person named Marisol put on an entire show, pretending that she didn't know what condition the car was in before we got there... suuure.

Dodge CompassI had contacted her several times before my visit, asking her if the car was still available. She told me the car was available, never mentioning the condition the car was in. This car had been posted on sites for at least 3 weeks so most likely, she'd gotten previous visits for that particular car so she MUST have known what condition the car was in. What a waste of time. If you're NOT first-time car buyer, then I'm sure you're already familiar with dealerships and the B.S. they'll pull just to get a sale. But whoever you are, I'm here to let you know that if you're considering a visit to this dealership, just cross it off your list RIGHT NOW.

Save your time! They have NOTHING SPECIAL TO OFFER! There sales people are clearly liars. Most cat dealerships are truly not here to work for YOU. Especially COMPASS DODGE!
Comments:1 Replies - Latest reply on 2007-10-09
Posted by Aerocave on 2007-10-09:
Did you ask her why the price was so low? Did you ask her the condition? This was clearly an "ad vehicle," designed to draw traffic...but I don't feel that it is fair of you to expect that them to tell you over the phone, "Yeah its a great price, Yes it is still available, but I must let you know that the interior is in terrible condition...oh and did you see the big dent on the front?"

When you see the $99.99 LCD TV advertised in Walmart's circular on black Friday, Do you expect Walmart to put a disclaimer in their ad, "The reason the price is so low on this TV is because it may only only work for a couple months." Consumer's realize it is the "El-Cheapo, made in a back alley in China" model. I realize it is slightly different when you are talking about a much larger investment such as a vehicle, but in a way, it really is the same concept. This is an ad vehicle, designed to draw traffic...most retail businesses use similiar tactics...I do understand your disappointment, but...here we go again, take the easy road, blame the car dealer for your disappointment.

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