U-Haul Informative - Hitch wiring completly wrong
GOLDEN RING, MARYLAND -- On 8/16/07 I visited the U-haul location in white marsh, MD to get a hitch installed. After having the hitch installed, I went home and got under the car to check out the hitch that they had installed. I noticed that one bolt was sticking out of the hitch and realized that it had not been installed properly like the other bolt on the other side was. I also hooked the wiring up and realized that the wiring did not work at all. I called U-haul and spoke with the manager who advised me to bring the car back up tomorrow. The next day I brought the car up in the morning to be fixed. The process took longer than expected and one of the U-haul workers kindly drove me to work so I could leave my car there all day to be worked on. Later that day I picked up my car and took it home to test the wiring. When I got home and hooked it up, the braking system was not working properly. After two weeks I brought the car back up to be looked at, taking off a couple hours of work to do this. The manager there looked at my car and told me it was either my trailer that was wrong or my car wiring system was not working properly.
He told me the next time to bring up my trailer with it. I knew it was not the trailer though because I had tested it with another vehicle and it worked fine. The fourth time that I came back to the location after waiting to get another day off of work; I brought the trailer with me to prove that it was not the trailer.
They hooked the trailer up to another truck there and saw that the trailer was fine. After working on my vehicle for two hours, they still could not find the problem. So I kindly asked for a refund for the wiring job done on my car. They gave me 57.00 dollars back for the job and I took it up to jiffy hitch for them to find my problem. They found out the problem the second they looked at the vehicle.
The vehicle did not need a wiring harness at all. After five minutes jiffy hitch had my car's wiring fixed. They advised me that they have numerous complaints about U-haul.