Sears Complaint - Disgust over Sears Master Protection Agreement
GLENDALE, CALIFORNIA -- I bought a Sears Master Protection Agreement for my TV which I had bought four years ago. I told the representative who I was speaking to that my TV had a problem and they told me that if I bought the Master Protection Agreement they would fix it for me. A technician came to my house two weeks later and informed me that the TV was not fixable and left. I then called Sears and a customer service representative told me that since it was not fixable that they would replace it. I called the next day wanting to know when I was going to get my new TV and I was informed that they had cancelled my Master Protection Agreement without my consent because they were not allowed to sell it to me in the first place, because they aren't supposed to sell warranties on products that already have a problem. They could have called me the next day and let me know that my plan was being cancelled instead I had to find out for myself two weeks when the technician came.
I need my TV replaced as that is part of the protection agreement that I signed up for. If they weren't supposed to sell it to me than they should have let me know that in advance or at least the next day. After spending three days talking to incompetent employees and managers one of whom is Ginny ID# 540245, who either put me on hold or just hung up on me, I was told that there was nothing they could do about it. What kind of service is Sears providing? If the employees aren't knowledgeable about what they are offering than they shouldn't provide it. I have emailed my complaint to CNN and posted it many consumer websites to let others know that Sears is a very fraudulent and deceitful company and the only service they provide is lying to their customers.
The bottom line is that I bought this plan so that they could fix my TV, their associate told me that if it's not fixable than Sears would replace it. I need my TV replaced as soon as possible.