Jordans Furniture Complaint - Horrible Customer Service - Furniture

Posted by Anonymous on 2007-10-09:

Why would you want to go back?

If they treat you like this during pre-sale, can you imagine how they will treat you post-sale?

Posted by Anonymous on 2007-10-09:

I am surprised to hear this. Jordan's has the highest customer satisfaction rating in the country. I think that if contact their corporate office with your concerns, that they will act on it. I don't think they fool around in this regard.
I do know that they train their personnel not to follow the buyers around trying to score, so maybe it just got carried forward a bit too much.
Personally, I wouldn't even consider buying furniture anyplace else.

Posted by Anonymous on 2007-10-09:

I agree with Happy and if it was that bad then you should let them know like KenP. said, maybe you can get them to talk to that store? good luck

"Find A Store

Jordan's Furniture prides itself in "thinking outside of the box".

From the marketing to each store layout, unique techniques of doing business are everyday occurrences. Although all locations have beautiful showrooms and impeccable customer service, each store has its own individual characteristics."

Posted by Anonymous on 2007-10-09:

Liddy, they are indeed individual. There are four (large) locations, each one unique. The one near me hosts a Motion Odyssey Movie, which is a hoot. The entire $5 admission charge goes to charity. A different one is named each month. Another location boasts an IMax theater, and a franchise of a locally famous roast place sandwich joint.
They are family run, and the brothers Jordan take great pride in their operations. They have the highest furniture sales (per square foot of retail space) in teh country, so they must be making most people happy.

Posted by Anonymous on 2007-10-09:

KP, I will have to check them out this sounds good, thanks.

Posted by jryan22 on 2008-01-28:

Happy...go to bernie and phils or Bobs and you will RUN back to jordans! If I am not mistaken, jordans sales associates are paid by commision and treat you as such. We stopped at bernie and phyls in nashua and were basically stalked by a sales person which made my wife very uncomfortable. I convinced her to bear with him as he was probably being paid commissions on his sales and it was just before the holidays so she calmed down. We found a couch that we liked so I approached the salesman to ask him a few questions, none of which he had answers to!! I couldnt believe it. He stalked us for 30 mins to "sell" us something but when we had questions, he couldnt "sell" anything! We then went to Jordans because its a very short distance. We were able to walk around for a half hour without being bombarded or being made to feel uncomfortable. We found a set, had a few questions and got answers!!! What a wonderful, novel idea! Sales people that know what they are talking about!! The sales person worked with us and stayed 40 mins after closing to ensure we got the furniture we wanted! It was even delivered a week early, within the specified time frame! Refreshing! We went back a week later and furnished our office....bedroom to follow. And like Ken, I wont go anywhere else.

Posted by jcrawford on 2008-10-06:

I am not surprised. We went for an imax movie one day and for fun another day. Both times we were walking through the furniture store looking at prices. Not once were we approached. We spent probably an hour total during both times looking at furniture.

Posted by esor on 2009-03-29:

KP and Lidman, DO NOT SHOP AT JORDAN'S! There customer service department does not take care of you. I have been getting the run around with them for months. I have been a loyal customer for over ten years, and within the past six months they have lost my business. The quality has consistently gone down the tubes. Recently, I had one technician come out to take a look at a leather sofa that fell apart within a year of purchase. He showed up in an unmarked caravan, not a Jordan's van, and basically wasted my time. We have a dining set that the finish is coming off of, a $10,000.00 bedroom set that is loose and the finish is coming off this as well. We have brought three coffee tables to the dump, where they belong. I cannot stress enough what a waste of time the stain safe warranty is, they will not take care of you. I will never shop at Jordan's again.

Posted by littlepersonfighting on 2010-05-11:

Jordan's has many customer complaints about bed bugs, but doesn't want to take the blame. I will be having Help me Hank investigate them. They should be ashamed of themselves. No I have not stayed at a hotel, gone to the movies, had friends over in my bed or tenants with bed bugs. However, Jordan's takes old mattresses out in the same truck as the new. Thank you Jordan's no one I know will shop with you again!