ZGallerie Complaint - ZGallerie Returned Item: No Credit Issued
PITTSBURGH, PENNSYLVANIA -- Now that I found this site, I would also like to share my experiences. We have encountered serious problems receiving a credit for an item we ordered in April 2007 and cancelled in September 2007 after a series of issues prevented us from receiving our order.
The customer service team has been very difficult to work with and has done nothing but provide us with inaccurate and incorrect information.
In April, we ordered the Ricki Sofa and Ricki Accent Chair. We placed 50% down at the time of purchase and then paid the remaining 50% in May before the items were to ship. We were given a delivery time frame of late June.
At the end of June, we received a phone call from the delivery company that there was damage to the wood on the sofa and that a replacement piece would be ordered promptly. We did not hear from the delivery company again until August 2nd. The replacement furniture was not deliverable yet AGAIN due to damage to the fabric on the chair.
We contacted the store from which we ordered the furniture and explained the situation to them, and that we considered canceling the order as we were now concerned about the quality of the furniture. They offered to “fix” the situation by delivering the damaged furniture to us so that we had furniture while we waited for another replacement. This was obviously unacceptable, so after much deliberation, they reluctantly offered us a $250 gift card to keep the furniture order open. They also told that us they would rush the order and it would only take 2 – 3 weeks for delivery.
After 7 weeks and no communication from the store, we cancelled the order. This was done on September 13th. We still do not have the money back. We are awaiting a credit that has been paid to Z Gallerie for 5 months now, yet we have no furniture in our possession.
Upon speaking with the customer service team several times, who assured us that the credit has been finalized from their side (as of October 4th), we are still awaiting this credit.
I see that many people have similar experiences and am wondering how ZGallerie continues to get away with this.