Countrywide Home Loans Complaint - Refinance Disaster
NEW JERSEY -- We were seeking to refinance to get some cash out of our home. Countrywide has got to be the worst experience in mortgage companies ever. Customer service is completely irresponsible. No calls back! The refinance was screwed up right the beginning. We originally were promised/guaranteed/approved for a fast track (one week)refinance with a $23k cash out. After two weeks of abuse, the loan changed to a full doc loan without notice. Then the federal government reduced interest rates and I was told that I've already signed a 30 day lock document. I already was into this nightmare so I again decided to stick with customer service's empty promises. At closing after 6 weeks, the cash payout became $14k because they decided to increase discount points and take those from the cash payout. There is no communication between Countrywide's departments. There is deceit and misrepresentation from any rep who decides to speak with you.
Lending tree here I come.