Washington Mutual Complaint - Do not trust Washington Mutual unless you are willing to pay for anything they do not listen to you.
I have a Washington Mutual check account. And, I have been trying to set up ACH transitions between it with other bank. I placed the ACH on 9/25 via its online banking. Its online system took it but did not do anything. I checked again on 9/28 morning, WaMu did not do anything still. And, my ACH request was sitting there. I then, issued cancellation to that request online again. Its system took. Then, it did execute that ACH for the original request that night and resulting my ACH return. It totally ignored my cancellation. I then was penalized by WaMu and my other bank.
I called their call center (1-800-788-7000) on October 9 morning 11:30 AM PDT. Its CSR insists that I have to pay the $30 penalty. I told her, WaMu did not follow what my request for the cancellation. She said that I have to pay the penalty. Then, I talked to her manager Chris. The manager told me that WaMu won't do ACH the same date you place the request. It will take 2 or 4 or more dates.
I told her my other bank did my request on the same date. Why WaMu cannot do the same way. She said that is the WaMu way (for taking more than 2 or general 4 days). She insisted I need to pay for the penalty. That leaves me with no option but to stop banking with WaMu. Simply I do not have money to pay for any issue when WaMu does not follow my request.
My 3 cents, if you like most of us looking for a bank who care about customer, there are many more other than WaMu.