New Whirlpool Dryer
For the record my family has been loyal Whirlpool consumers for ages. My mother always purchased Whirlpool appliances and my husband and I have done the same for the last 30 plus years. Our last washer and dryer set lasted for 14 years with minor repairs. It was with sadness that the washer died last summer (2006). At that time, we decided to purchase a whole new set. BIG mistake! Within two weeks I had someone out to do repairs. I was told that our venting system was too long (forget the fact that this dryer ducting system has worked great for years with no problem), but the heating element was replaced just in case. Still, it would take two hours at the highest temperature to dry an average load of towels. I contacted Lowe's, where the set was purchased, and they were great. They replaced the dryer. This replacement has worked some what better than the first one until the last couple of months. I am back up to an hour and a half to two hours to dry an average load of laundry (not just towels). Whirlpool has been absolutely awful when I have contacted them. Their customer service stinks and, apparently, they could really care less whether or not they lose customers, and this is one long term customers they have lost.
NEVER again will I purchase any Whirlpool appliance, whether it is their name brand or store brand. My electric bill is soaring because it takes so long to dry a load.
Next stop for me, a Better Business Bureau complaint!
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