LostMyPhone.com Complaint - Refusal to honor return policy

Review by peevee on 2007-10-09
NEW MEXICO -- I ordered a reconditioned phone from LostMyPhone.com on Sep 16 2007. I received it on Sept 22 2007. The phone does not charge properly and is unusable. I took it to a local repair shop and they said the contacts are bad on the phone. The charger cord is also bad; you can see bare wire on it. All in all it is a totally shoddy product.

LostMyPhone.com’s return policy to get an RMA number within 7 days of delivery. I emailed their website on 9/27/07 and explained that the phone did not charge, was unacceptable, and I needed an RMA and credit. Since then I have emailed them 4 more times and left voicemail twice. Other than an autoreply to my emails and no replies to my voicemail messages, I have received one actual email reply on Oct 2 saying I notified them too late (which is NOT correct). On the same date they also offered to sell me a service warranty rather than give me a return authorization and credit. I do not wish to spend more money on a disreputable company.

The phone is defective. I notified them within their 7 days deadline. They are using excuses and delay tactics to avoid giving me credit.

The first call I made was before their office hours--their taped message asked for a phone number, which led me to believe they will call back. Not so. My second call during their office hours had a taped recording saying they do not deal with customer service calls on the phone AT ALL. Well, they provided no satisfaction via email, either. Pretty good racket.
Comments:1 Replies - Latest reply on 2007-10-10
Posted by Anonymous on 2007-10-10:
If you purchase equipment protection through your wireless carrier, which is very affordable, usually around $5/month or less, you can take care of issues like this right through your carrier and not have to deal with a 3rd party.

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