Maytag Corporation Complaint - Service
HERNANDO, FLORIDA -- After less than 2 years of normal use, the handle on my Maytag microwave broke. To replace the handle you need to replace the entire door. I contacted Maytag and was told "too bad, not our problem because you didn't purchase a warranty." A supervisor finally agreed to send me a new door for free. The catch, I had to pay their Maytag technician to come look at the microwave and declare that indeed the handle was broken. The fee was $65 just to show up and then to run up a bill as they evaluated my broken handle. If the technician agreed that indeed the handle was broken, I then had to have another Maytag technician come to replace the door for $65 to show up and the cost of the time to replace the broken door with a new one. No one would give me an estimate as to how much all this technician service was going to cost me. I figure in total their "free" replacement door was going to cost me at least $150 because they made a product that would not withstand normal usage for even two years. At the rate of a new door every two years, I figure it will cost me about $1500 over the ten year life span of the microwave. I assume Maytag would not continue to offer me their "generous offer" of a free door to replace each broken handle over the life of the microwave.
No matter whom I talked to at Maytag I got the same party line. One supervisor told me I should have purchased an extended warranty "to insure myself against poor workmanship by the Maytag workers." Never occurred to them that they should be the ones to quarantee the workmanship on their products.
In total frustration, I have given up dealing with Maytag/Whirlpool. I will continue to use the microwave till the handle totally falls off. Then I will purchase a new microwave made from another company. Since I am in the market for a dishwasher, refrigerator, and stove this experience has definitely helped me decide which company I will not purchase from.
I enjoyed the irony of the hollow words on their website that praises their efforts to develop customer loyalty. What a joke.
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