Best Buy Complaint - Poor service
SAN DIEGO, CALIFORNIA -- We had the unfortunate experience with dealing with best buy delivery service and customer service. The sales associate and store level was good but the drivers who tried to deliver the washer dryer were unprofessional, rude and very dishonest. They NEVER delivered the washer / dryer and if it were not for the
local store manager/and salesperson we would be still be "fighting" with them.
When I called customer service they really did not care at all and after numerous complaints including a note to the CEO no response and finally a "canned" response ... " this will be handled internally".. and they refused to
even acknowledge their false representations. (We had a guaranteed day of delivery on the bill.)
NOT a company to deal with if you have a problem. Apparently problem starts at senior management and works its way down.
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