Simplehuman Compliment - Terrific service from Simplehuman

Review by lbguy on 2007-10-10
We own a canister-style trash can made by Simplehuman that was purchased at Target. Recently, I discovered that the foot pedal was broken, so the lid would no longer go up when you stepped on the pedal.

I went online, wondering if perhaps I could buy a replacement pedal someplace. Soon I came to the Simplehuman website which said that the company is happy to replace parts under warranty.

This didn't actually comfort me much, because we'd owned this trash can for over a year and I was fairly sure it wasn't covered by a warranty anymore. And, of course, we didn't keep the receipt.

Still, I emailed Simplehuman and asked if they could replace the part. I figured that, at best, they'd say they could replace the part for fee.

The next day I got an email asking me to confirm the part I needed. Two days later, a new pedal arrived by Federal Express, complete with instructions on how to install it!

All for no cost!

I will definitely look for Simplehuman products the next time I'm shopping for housewares.
Comments:6 Replies - Latest reply on 2007-10-11
Posted by Anonymous on 2007-10-10:
great to hear!
Posted by Slimjim on 2007-10-10:
Those cans with the foot pedal are such a great throw back item.
Posted by Anonymous on 2007-10-10:
^^^^^this coming from a guy who empties garbage for a living!
Posted by Anonymous on 2007-10-10:
Good review, Lbguy. I will certainly check out this brand for future purchases!
Posted by Anonymous on 2007-10-10:
Great information to have.
Thanks !
Posted by jktshff1 on 2007-10-11:
Thanks for the info!

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