Circuit City Informative - Rude, Crude and irresponsible
I had work done on my car at Circuit. The dashboard of my car was damaged. The manager had an attitude that he should have left at the door. He came to look at the car surrounded by his assistant managers. I really never got to explain to him the problem because he wouldn't shut up long enough for me to talk.
I'm not a dog or an animal. I am a paying customer. Not only did they damage the car, the cables were not secured and worked their way down in front of the brake, a potentially fatal situation. I told him I had just noticed that day. He began to grill me that I had had the car back for three weeks but had just noticed the cable in front of the brake.
He bluntly stated "you say we damaged your car, we say we didn't!" The cable wasn't notice earlier because it wasn't secured and worked it way down from under the dash.
The person who did the installation scratched the face plate of the panel, missed the retaining clip that held the screw in and all he was willing to do was run his mouth, make rude accusations, and every time I tried to speak, would cut me off. This circuit city sits in an abandoned shopping center. Rarely do you see vary many cars in the parking lot because of the rude treatment that customers receive.
He verbally abused the person who did the installation, who is of a different race, and talked to him like he was a dog. He didn't treat me any batter.
When I mentioned the fact that their car shop had no sign designating that customers should not be in the work area, he became very abusive and said a yellow chain should always be put up to prevent customers from entering this area, yet, it was down.
I later called his store to tell him how unprofessional I thought his attitude was, he rambled on in a rude dialect and hung up on me. I have called the main office in Virginia. This man is unpredictable, irrational and who knows what's he's capable of doing. I came very near to calling the police because of the harassment.
No wonder that their stock has dropped over 60% in the last year and they've posted losses in earnings.
How this man became a manager is a mystery. He needs to check his attitude at the door. There is no excuse for this sort of behavior.
Once they get your money, you're dirt and they don't care.