Circuit City Informative - Is this a Co-Winky Dinky or a possible Set up?
MACON, GEORGIA -- I live in Macon, Georgia and we unfortunately, have a Circuit City here.
I've had a really bad experience at Circuit City, a bad enough experience in which I had decided if it got any worse, I would call the police for harassment, intimidation and threats upon my person.
They did work on my car and damaged the interior panels of the dash.
I contacted and met the manager. I met with him and the person who did the installation. The manager was clearly racist in the way he spoke to this employee who was of a different race than his own.
I wasn't happy with the person who did the installation and damaged my car, but I don't care who you are, or who what race anyone is, that person did not deserve to be spoken to like a dog as this manager did to him!
The manager then turned on me with the same tone of voice. This is supposedly a senior manager of Circuit City! I did notice that he did not speak to members of his own race with the same degrading tone of voice. These facts I would gladly testify before a court of law. Clearly, the guy who had installed this on my car had made a few mistakes, but even more clearly he was being run-down and discriminated because he was of a different race than his manager. I don't do that. I don't go for that. I don't approve of that in any way, shape or form.
Now, this manager was abusive, degrading, vulgar and in many ways trying to be threatening. He had his "muscle" surrounding him, that is, his fellow "associates."
I looked up Circuit City's stock and found their corporate telephone number. I called it and told them this guy is irrational, unpredictable and possibly violent which was all true. They took this very seriously. So, I have to give credit to the upper levels of CC, once you can find them.
The REAL corporate headquarters is in Richmond, Virginia. I called them at 9:30 A.M. eastern time today, they called me back an hour later for additional information regarding the ticket number and I gave the lady my cellphone number as I had to leave the house.
Atlanta called me five hours later and asked when would be a good time for me to go to the Macon store to have these corrections made. I gave him the time I could be out there the soonest. No problem he said. End of conversation.
When I arrive at the store, at the appointed time, there is no one behind the service desk, which I find as odd and wait.
If you've ever been to Circuit City you'll notice a mirror behind on the wall which is more than likely a two-way mirror and the private office of the manager. No one came out for over five minutes.
Either Richmond or Atlanta saw fit for the manager not to be at home at this time.
I'm waiting for someone to help me and a couple come up behind me and the woman mentions she'd heard Circuit City was going out of business. The man with her exclaims rather surprised, and with bad acting, "Going out of business!" He continues about how he can't believe that. I say nothing.
Now, this is what the manager of the store had claimed I'd said to him. Yet, because he ran his mouth so much and wouldn't let me finish a sentence, I couldn't complete my statement. Maybe I should mention that the service desk is where they have most of their security cameras.
Later, when the repairs on the car are done, another employee approaches the one helping me and makes the statement "I'm tired of your attitude." I hear this and simply listen.
These are all complaints that I had made to the main corporate office in Richmond a few hours earlier. The manager did have an attitude that I felt he should have checked at the door and had no place in the corporate world.
Coincidence or potential set up? I really hate to think Circuit City is trying to discredit people like this, but the accusations are very serious: A violent, out of control manager. What's the odds of someone walking up to the service counter and then less than a minute two, other people come up and mention that supposedly the store or chain is going out of business, a statement that the manager claims I made? Was it hoping that I would put in my 2 cents worth in front of their security cameras? I was there to have repairs done on my car and not stand on a soap box.
It may very well be just chance, or given the nature of this manager, a desperate attempt at revenge? Have you ever encountered such as this at Circuit City or any other reputable business?
If they were playing such a game, I didn't play back.